Customer Support Specialist

Customer Support Specialist

Company:

Boeing Distribution Australia Pty Ltd.

Boeing Distribution is a leading solutions provider of aftermarket supply-chain management services for the aerospace and defense industries and is the largest subsidiary of The Boeing Company. Boeing Distribution embodies an entrepreneurial mindset and a proactive culture, supported by one of the world’s leading companies, Boeing.

We are currently looking for a Customer Support Specialist to be based 100% onsite at our Jandakot site, Western Australia.

As the Customer Support Specialist, you will be responsible for processing orders, preparing correspondence, and fulfilling customer needs.

We are looking for someone with a willingness to work flexible hours, overtime, and occasional weekends as needed.

About the Role:

• Quoting customers & providing product information
• Customer order entry & order management
• Customer account resolution & credit disposition
• Customer returns & warranty management
• Customer communication & training
• Support customer special projects & programs
• Collaborate effectively with other functions such as sales, supply chain & operations

Basic Qualifications (Required Skills/Experience) 

• 3+ years of customer support/customer service
• 3+ years’ experience with ERP systems such as SAP
• Ability to handle high pressure situations
• Experience with Excel and other Microsoft office tools
• Experience working independently
• Australian PR and above

Preferred Qualifications (Desired Skills/Experience) 

• Effective communication skills
• Experience with Smartsheets
• Exposure to environments /roles such as Operations, Distribution Center, Aerospace, or similar
• Experience performing data analysis and troubleshooting

Boeing Distributions is shaping the future of aerospace and delivering some of the nation's most important programs for both the defence, space and commercial aircraft manufacturing. 

We’re also committed to fostering an environment that’s welcoming, respectful and inclusive for every employee, with great opportunities for professional growth. 

We are committed to building a workplace where Aboriginal and Torres Strait Islander peoples truly belong, thrive, and lead.

Here what our employees have to say about working at Boeing:  

https://www.boeing.com.au/ 

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position does not require a Security Clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Our Boeing Australia employers are committed to inclusive and flexible workplaces and encourage people of all backgrounds, ages, genders, disabilities and for veterans and Aboriginal and Torres Strait Islander peoples to apply.