This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Commercial Operations based in the United States.
This remote leadership role offers the opportunity to build and scale the commercial operations function within a fast-growing technology environment. The Manager, Commercial Operations will serve as a key partner to Sales, Finance, Legal, Product, and executive stakeholders by creating efficient processes that support revenue growth. This player-coach role combines hands-on contract negotiation with strategic operational design, helping establish scalable systems, governance, and deal management practices. You will influence how complex commercial agreements are structured, approved, and executed while improving visibility and business performance. The ideal candidate thrives in ambiguity, enjoys building from the ground up, and brings strong commercial judgment to every decision. This is an opportunity to shape a critical function and create lasting impact across the organization.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Manager, Commercial Operations based in the United States.
This remote leadership role offers the opportunity to build and scale the commercial operations function within a fast-growing technology environment. The Manager, Commercial Operations will serve as a key partner to Sales, Finance, Legal, Product, and executive stakeholders by creating efficient processes that support revenue growth. This player-coach role combines hands-on contract negotiation with strategic operational design, helping establish scalable systems, governance, and deal management practices. You will influence how complex commercial agreements are structured, approved, and executed while improving visibility and business performance. The ideal candidate thrives in ambiguity, enjoys building from the ground up, and brings strong commercial judgment to every decision. This is an opportunity to shape a critical function and create lasting impact across the organization.
Accountabilities:
- Manage customer contract operations end-to-end, including MSAs, SOWs, DPAs, order forms, and contract negotiations from initial review through signature.
- Maintain contract management systems, including templates, clause libraries, negotiation playbooks, and governance processes.
- Own renewal management processes to reduce risk, protect revenue, and ensure timely execution of customer renewals.
- Lead commercial review processes for non-standard terms, partnering with external legal advisors when specialized support is required.
- Support Sales teams with contract and pricing guidance, enabling faster deal execution while maintaining appropriate controls.
- Develop and scale a structured deal desk function, including approval workflows, pricing frameworks, and commercial governance.
- Create repeatable processes, documentation, workflows, and controls that improve consistency and operational efficiency.
- Identify opportunities to reduce friction, improve deal cycle times, and build scalable commercial infrastructure.
- Partner with Sales, Finance, Security, Product, and Leadership teams to align commercial strategy with business objectives.
- Provide leadership visibility into contracting activity, renewal exposure, pricing trends, discounting patterns, and operational performance.
- Manage relationships with outside counsel and ensure resources are used effectively for strategic and specialized matters.
- 7–10 years of experience in Commercial Operations, Deal Desk, Contract Operations, Revenue Operations, Sales Operations, Legal Operations, Procurement, or a related field.
- Proven experience negotiating and managing customer-facing commercial agreements, including MSAs, SOWs, DPAs, and order forms.
- Demonstrated ability to build, improve, and scale operational processes, workflows, and governance frameworks.
- Experience managing teams, cross-functional programs, or business-critical operational initiatives.
- Strong commercial and contractual judgment, including experience working independently or alongside external legal partners.
- Excellent written and verbal communication skills, with the ability to influence Sales, Finance, Leadership, and customer stakeholders.
- Ability to manage competing priorities, operate with incomplete information, and make sound business decisions.
- Strong ownership mindset with a track record of bringing structure to complex or evolving environments.
- Experience in B2B SaaS or technology organizations is preferred.
- Experience with pricing governance, discount approval frameworks, and deal desk operations is a plus.
- Familiarity with Salesforce and contract lifecycle management (CLM) platforms is preferred.
- Knowledge of vendor management, procurement processes, data privacy regulations such as GDPR and CCPA, and security frameworks such as ISO 27001 is beneficial.
- Competitive base salary range of $120,000–$140,000 with equity eligibility.
- Fully remote work environment designed for flexibility and autonomy.
- Flexible paid time off and company-observed holidays.
- Comprehensive medical coverage options, including employer HSA contributions for eligible plans.
- Dental and vision insurance plans.
- Company-paid short-term disability, long-term disability, and life insurance.
- Additional voluntary benefits, including accident insurance, hospital indemnity, critical illness coverage, and legal assistance.
- 401(k) retirement plan with a 4% company match.
- Employee Assistance Program with dedicated mental health support resources.
- Opportunities for professional development, career growth, and meaningful ownership.
- Company events, team gatherings, employee recognition initiatives, and branded merchandise.
- Wellness programs and initiatives designed to support employees’ overall well-being.
The Manager, Commercial Operations will own commercial processes from contract execution to operational optimization, ensuring deals move efficiently while protecting business interests and supporting sustainable growth.
Requirements:
The ideal candidate is a commercially minded operator with experience building processes, managing complex agreements, and partnering across multiple business functions. You should be comfortable balancing strategic thinking with hands-on execution in a fast-paced environment.