This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, CHW Operations based in United States.
This leadership role is responsible for building and scaling a high-performing Community Health Worker (CHW) function within a growing healthcare organization.
The position focuses on operational excellence, workforce development, and improving access to culturally responsive care for underserved populations.
You will lead distributed field teams, establish scalable processes, and strengthen collaboration across multidisciplinary care teams.
The role combines strategic planning with hands-on execution to improve member engagement, care outcomes, and operational consistency.
You will play a key part in expanding community-based healthcare programs while maintaining quality and accountability.
This is an opportunity for an experienced healthcare operations leader to make a meaningful impact in a mission-driven, technology-enabled environment.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, CHW Operations based in United States.
This leadership role is responsible for building and scaling a high-performing Community Health Worker (CHW) function within a growing healthcare organization.
The position focuses on operational excellence, workforce development, and improving access to culturally responsive care for underserved populations.
You will lead distributed field teams, establish scalable processes, and strengthen collaboration across multidisciplinary care teams.
The role combines strategic planning with hands-on execution to improve member engagement, care outcomes, and operational consistency.
You will play a key part in expanding community-based healthcare programs while maintaining quality and accountability.
This is an opportunity for an experienced healthcare operations leader to make a meaningful impact in a mission-driven, technology-enabled environment.
Accountabilities:
- Lead Community Health Worker operations across multiple markets, including workforce planning, deployment strategies, productivity management, and performance optimization.
- Establish operational standards for home visits, community interventions, member outreach, engagement activities, and field documentation processes.
- Build management frameworks that promote coaching, accountability, quality improvement, and professional development across CHW teams.
- Partner closely with clinical and care delivery teams to ensure seamless integration of CHWs into multidisciplinary care models.
- Monitor operational metrics and identify opportunities to improve member engagement, retention, care coordination, and health outcomes.
- Support market expansion initiatives by developing scalable operational models while maintaining service quality and consistency.
- Develop and mentor frontline leaders, creating a culture of ownership, collaboration, and continuous improvement.
- Drive process improvements that enhance the effectiveness and scalability of community-based healthcare programs.
- 8+ years of experience in healthcare operations leadership roles.
- Proven experience managing Community Health Workers, care coordinators, patient navigators, outreach teams, or similar community-based healthcare workforces.
- Experience building and leading distributed field teams across multiple locations or markets.
- Strong understanding of Medicaid populations, social determinants of health, and barriers impacting healthcare access.
- Demonstrated success developing frontline leaders and improving operational performance through structured processes and accountability systems.
- Excellent communication, coaching, stakeholder management, and change leadership skills.
- Experience with programs such as ECM, Community Supports, CalAIM, or other Medicaid care management initiatives is preferred.
- Background working with culturally diverse and historically underserved communities is highly valued.
- Experience scaling healthcare operations during periods of rapid growth is a plus.
- Bilingual Spanish/English proficiency is strongly preferred.
- Competitive annual compensation of $165,000.
- Equity compensation package.
- Comprehensive medical, dental, and vision coverage.
- 401(k) plan with a 4% company match.
- Flexible paid time off policy to support work-life balance.
- $1,000 home office stipend and company-provided equipment.
- Fully remote work flexibility available across the United States.
- Opportunity for rapid career growth within a mission-driven and expanding organization.
The Director, CHW Operations will oversee the strategy, execution, and continuous improvement of community health operations, ensuring CHW teams deliver consistent, high-quality support across markets. This role requires strong operational leadership, workforce management expertise, and the ability to build systems that enable scalable care delivery.
Requirements:
The ideal candidate is an experienced healthcare operations leader with a strong background in managing community-based healthcare teams and improving care delivery outcomes. They should bring expertise in workforce leadership, operational scaling, and serving complex populations.