Founding Customer Success & Commercial Expansion Lead (K-12 AI EdTech)

BrazilFull-timeOTE $30k–$50kPosted Jul 7, 2026

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Founding Customer Success & Commercial Expansion Lead (K-12 AI EdTech) based in Brazil.

This is a unique opportunity to join an early-stage AI-powered education technology company and play a foundational role in scaling customer success and revenue growth.
You will own the post-adoption journey for schools, ensuring educators maximize the value of an innovative AI platform while identifying opportunities for expansion.
The role combines customer success, account growth, sales execution, and hands-on problem solving in a fast-moving startup environment.
You will work directly with leadership to build scalable processes, improve customer retention, and shape the future of the customer experience function.
With a strong focus on AI adoption, you will help transform how educators work while contributing to meaningful outcomes for students and schools.
This position is ideal for a commercially driven professional who enjoys ownership, autonomy, and building from the ground up.

Accountabilities:

As the Founding Customer Success & Commercial Expansion Lead, you will be responsible for driving customer adoption, retention, and revenue expansion across a growing portfolio of education customers. You will combine relationship management, commercial execution, and operational ownership to maximize platform impact and business growth.

Own account expansion strategies, identifying upsell, cross-sell, and renewal opportunities within existing school networks.
Manage revenue expansion targets by increasing platform adoption across teachers, classrooms, schools, and districts.
Build strong ROI-based business cases to convert grassroots educator adoption into larger institutional partnerships.
Lead customer onboarding programs, including virtual training sessions and adoption initiatives to help educators integrate AI tools into their daily workflows.
Monitor usage data and customer engagement trends to proactively identify churn risks and implement retention strategies.
Act as the primary customer contact for troubleshooting, support coordination, and ongoing platform success.
Create scalable customer resources, documentation, and playbooks to improve adoption and operational efficiency.
Collaborate directly with leadership to establish customer success processes, commercial strategies, and growth initiatives.
Gather customer feedback and translate insights into improvements for product adoption and business development.

Requirements:

The ideal candidate is a commercially minded customer success professional who thrives in early-stage environments and enjoys owning both strategy and execution. You should combine strong communication skills with a sales-oriented mindset and a passion for AI-driven innovation in education.

2–6+ years of experience in customer success, account management, sales, or commercial expansion roles within SaaS, ideally in K-12 education technology.
Proven experience managing revenue targets, renewals, upselling, or expansion opportunities.
Strong ability to build relationships with multiple stakeholders, from educators to school leaders and decision-makers.
Comfortable operating as a hands-on individual contributor in a fast-paced startup environment with limited structure.
Experience creating customer onboarding programs, training sessions, and adoption strategies.
Strong analytical skills with the ability to use customer data and product usage insights to drive decisions.
Excellent English communication skills, with the ability to balance empathy for educators with commercial confidence.
Daily experience using Generative AI tools and enthusiasm for applying AI to improve productivity and workflows.
Strong ownership mindset, resilience, curiosity, and willingness to build processes from scratch.

Preferred qualifications include:

Previous experience as a teacher, school administrator, or education professional.
Experience working with rapidly scaling EdTech companies.
Familiarity with AI-powered products, SaaS platforms, or digital learning solutions.
Experience selling into schools, districts, or education organizations.

Benefits:

Meaningful impact by helping improve educational outcomes and reducing teacher workload through AI-powered solutions.
Opportunity to join an early-stage company experiencing rapid growth and strong market demand.
Significant ownership and influence in building customer success processes and commercial strategies from the ground up.
Fully remote work environment with flexibility, autonomy, and a high-trust culture.
Direct collaboration with founders and leadership teams.
Continuous learning opportunities at the intersection of artificial intelligence, education, and SaaS innovation.
Competitive compensation package with approximately $30,000 base salary and $50,000+ on-target earnings potential.
Early-stage equity participation.

How Jobgether works: We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best! Why Apply Through Jobgether? Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1