Principal Group PM Manager

Principal Group PM Manager | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsPrincipal Group PM ManagerUnited States, Washington, RedmondApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200034498Date postedJul 17, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionProduct ManagementDisciplineProduct ManagementRole typePeople ManagerEmployment typeFull-TimeOverviewMicrosoft is redefining Customer Experience through AI‑first, agentic, and autonomous solutions. Within Dynamics 365 Customer Experience AI, we are building next‑generation contact center and service products that transform CRM from a system of record into a system of action.We are looking for a Principal Group PM Manager  to lead a team of Product Managers while owning a critical product area within our AI‑powered Contact Center and Customer Service portfolio. This role blends hands‑on product leadership, people management, and cross‑team influence, with accountability for strategy, execution, and customer outcomes.This is a highly visible role with regular exposure to senior leaders, while remaining grounded in delivery, customer impact, and team development.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. ResponsibilitiesProduct Strategy & OwnershipOwn the end‑to‑end product strategy and roadmap for a defined area within Dynamics 365 Customer Experience AI.Translate Microsoft’s AI vision into clear product bets, tradeoffs, and execution plans across copilots, autonomous agents, and service workflows.Balance long‑term strategic thinking with pragmatic, high‑quality delivery.People Leadership & Team DevelopmentManage, coach, and grow a team of Product Managers, setting expectations for ownership, impact, and execution excellence.Create clarity around charters, success metrics, and decision rights across the team.Develop PMs through regular feedback, coaching, and career growth conversations.Foster a culture of customer obsession, accountability, collaboration, and learning.Execution & Cross‑Functional LeadershipPartner closely with engineering, design, data science, and AI research to ship high‑quality, scalable solutions.Lead prioritization, planning, and execution rituals with solid operational discipline.Coordinate dependencies and alignment across BizApps, CXA, Copilot Studio, Teams, and platform partners.Customer & Stakeholder EngagementEngage directly with enterprise customers, internal Customer Zero teams, partners, and the field to inform product direction.Represent the product area in reviews, demos, and leadership discussions.Turn real‑world feedback and telemetry into roadmap refinements and design improvements.Metrics & ImpactOwn success metrics for the product area, including adoption, usage (DAU/MAU), reliability, and customer satisfaction.Use data and qualitative insights to drive prioritization and continuous improvement.QualificationsRequired Qualifications:  Bachelor's Degree AND 10+ years experience in product/service/program management or software development.OR equivalent experience.3+ years people management experience.Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background...