Where You’ll Work
St. Luke’s Health – Memorial Lufkin is a 279 bed facility and member of CommonSpirit Health, a national nonprofit health system. Serving East Texas, St. Luke's Health-Memorial Lufkin provides more than a quarter of a million patient services annually and contributes millions of dollars in local charity care and community support. We’re the area’s first Joint Commission Certified Primary Stroke Center, with board-certified neurologists and neurosurgeons offering full-spectrum stroke care. Nationally recognized as a HealthCare Center of Excellence, St. Luke's Health-Memorial Lufkin offers compassionate, comprehensive health care, including off-campus rehab and outpatient facilities and services. In addition to its large emergency department, there are 32 private rooms, dedicated imaging and OBGYN, wound care, infusion and lab services.
Job Summary and Responsibilities
Performs patient registration and admitting functions across assigned hospital access areas, which may include Emergency Department, main registration, admitting, and other patient access points. Gathers, verifies, and updates demographic, insurance, and account information to ensure accurate and timely patient data capture in support of patient access workflows. Utilizes multiple systems to support registration, scheduling, documentation, and inquiry processes, and identifies discrepancies or issues, escalating non-standard or complex scenarios in accordance with established procedures. Supports daily patient access operations by assisting with workflow needs and contributing to timely completion of access activities during scheduled and high-volume periods. Collaborates with the healthcare team and engages with patients and families to support access-related needs and a positive patient experience. Demonstrates accountability for relationship-based care, organizational mission, and core values while maintaining compliance with organizational policies, privacy standards, and regulatory requirements. Job Responsibilities (essential functions) � Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record. � Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards. � Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate. � Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows. � Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to escalate complex or non-standard issues. � Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures. � Serve as an initial point of contact for patients, collaborating with internal departments to ensure smooth progression of access-related workflows. � Deliver high-quality, patient-centered service through clear communication, professionalism, and problem-solving that supports a positive patient experience. � Process medical records and registration-related documentation in a timely manner according to best practices and compliance requirements. � Utilize multiple systems and applications to complete registration, insurance verification, scheduling, and documentation tasks efficiently and accurately. � Meet defined quality, productivity, and service standards and actively participate in clinic-based meetings, daily huddles, and team communications. � Cross-train across access and clerical functions and provide coverage in other operational areas as needed. � Maintain patient-facing and work areas, ensuring supplies and materials are stocked to support efficient and safe operations. � Adhere to HIPAA, privacy, and organizational policies in all patient interactions and documentation.
Job Requirements
Education Requirements � High School Diploma, GED, or equivalent experience required. Minimum Experience Requirements � Basic administrative and computer skills, reception, telephone answering, basic knowledge of computer software (i.e. Microsoft Word, E-mail, Excel) and data entry, � 1 year relevant experience in healthcare, patient access setting is preferred, along with knowledge of the following: patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.