This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Digital Platform based in the United States.
This leadership role is responsible for the strategy, operations, and continuous evolution of a core enterprise digital platform built on ServiceNow. You will oversee the stability, security, and scalability of the platform while ensuring it delivers measurable value across global business functions. Acting as both a technical leader and operational owner, you will guide a distributed engineering organization responsible for configuration, support, and enhancement of critical workflows. The role requires close collaboration with senior stakeholders to translate business needs into effective platform capabilities that drive efficiency and operational excellence. You will lead initiatives spanning platform modernization, governance, and process optimization while ensuring best practices are consistently applied. This is a high-impact position where your leadership directly shapes enterprise service delivery and digital transformation outcomes across a global environment.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Director, Digital Platform based in the United States.
This leadership role is responsible for the strategy, operations, and continuous evolution of a core enterprise digital platform built on ServiceNow. You will oversee the stability, security, and scalability of the platform while ensuring it delivers measurable value across global business functions. Acting as both a technical leader and operational owner, you will guide a distributed engineering organization responsible for configuration, support, and enhancement of critical workflows. The role requires close collaboration with senior stakeholders to translate business needs into effective platform capabilities that drive efficiency and operational excellence. You will lead initiatives spanning platform modernization, governance, and process optimization while ensuring best practices are consistently applied. This is a high-impact position where your leadership directly shapes enterprise service delivery and digital transformation outcomes across a global environment.
Accountabilities:
- Oversee daily operations, support, and evolution of the enterprise digital platform, ensuring high availability, performance, and security
- Lead global technical teams responsible for ServiceNow configuration, development, support, and ongoing enhancements
- Collaborate with business stakeholders and senior leadership to identify, assess, and implement platform capabilities aligned with strategic goals
- Ensure platform health through structured patching, upgrades, QA processes, and disciplined change management practices
- Drive the design and optimization of workflows across ITSM, CSM, CMDB, and related ServiceNow modules
- Establish governance frameworks, operational playbooks, and continuous improvement methodologies to standardize platform operations
- Manage integration of ServiceNow with enterprise systems and ensure scalable, reliable interoperability
- Deliver performance reporting and operational insights to identify improvement opportunities and ensure process adherence
- Master’s degree in Management Information Systems or a related field
- 7+ years of hands-on ServiceNow experience, including implementation, development, and configuration
- Minimum 3 years of experience as an architect within ServiceNow or enterprise platform environments
- Proven experience managing global delivery teams, including offshore and 24/7 operational support structures
- Strong expertise across ServiceNow modules such as ITSM, CSM, CMDB, and Domain Separation
- Experience integrating ServiceNow with enterprise systems and other ITSM or SaaS platforms
- Strong technical proficiency in scripting (Glide, JavaScript) and ability to interpret developer code
- Demonstrated experience designing scalable workflows, governance models, and operational playbooks
- Strong leadership, communication, and stakeholder management skills in complex enterprise environments
- Experience managing upgrades, module deployments, and platform modernization initiatives
- Fully remote work opportunity anywhere within the United States
- Leadership role with high visibility and impact across global enterprise operations
- Opportunity to shape and evolve a critical enterprise ServiceNow platform
- Exposure to large-scale digital transformation and platform modernization initiatives
- Collaborative, cross-functional environment working with senior leadership and global teams
- Strong focus on continuous improvement, innovation, and operational excellence
- Employee referral bonus program eligibility
- Career growth opportunities within enterprise technology leadership tracks
In this role, you will lead the end-to-end management and continuous improvement of a global ServiceNow-based digital platform, ensuring operational excellence, scalability, and alignment with enterprise objectives.
Requirements:
This role requires deep ServiceNow expertise combined with strong technical leadership experience managing global teams and enterprise-scale platform operations.