Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in Corporate Technology, you will ensure the operational stability, availability, and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot, maintain, identify, escalate, and resolve production service interruptions for all internally and externally developed systems, leading to a seamless user experience.
Job responsibilities
- Provides end-to-end SLAs, reliability, and uptime for applications and infrastructure.
- Uses enterprise-authorized AI capabilities within the work environment to speed up incident triage and trend analysis from operational signals, validating outputs and handling operational data according to sensitivity and security requirements.
- Proactively monitor, troubleshoot, and resolve incidents using Grafana, AWS CloudWatch, Splunk, Dynatrace, APICA.
- Maintain and enhance automated Control-M workflows; manage real-time data streaming via Kafka.
- Maintain CI/CD pipelines with Jenkins; practice rigorous source control using GitHub and Bitbucket.
- Develop, document, and enforce standard operating procedures; participate in on-call rotation.
- Drive technical debt down by evergreening living operational documentation and orchestrating resolution utilizing Jira and engaging peer teams.
- Utilize LLM/AI to pivot from triage to mitigation to prevention quickly; contribute to technical solutions.
- Applies reuse-first, AI-assisted practices within incident/problem/change routines to identify recurring interruption patterns and support validated remediation actions aligned to resiliency and security expectations.
Required qualifications, capabilities, and skills
- 3+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Demonstrated knowledge of applications or infrastructure in a large-scale technology environment both on premises and public cloud
- Experience in SRE and/or DevOps in a enterprise-scaled environment
- Deploy, manage, and enhance AWS solutions (EC2, S3, Lambda, RDS, IAM, ECS Fargate, Athena, EMR, CloudWatch, Terraform).
- Operational support experience in Control-M, Kafka, Jenkins, GitHub, Bitbucket, Jira.
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support production support workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted incident recommendations before action, escalating when uncertain and following operational and security expectations.
- Deep expertise in observability and incident response; able to resolve critical issues independently.
Preferred qualifications, capabilities, and skills
- Proficiency in Python, Shell, Java, and/or SQL.
- Strong ownership, accountability, and communication.
- Effective verbal and written communication skills; strong improvement mindset.
- Ability to work in a fast-paced team environment, balancing competing priorities and tasks.
- Ability to learn new technologies or technology concepts quickly.
- Ability to work in a fast-paced team environment, balancing competing priorities/tasks.
- Ability to learn new technologies or technology concepts quickly.