Product Documentation Manager

Soldo Software Limited | Full time Product Documentation Manager London, United Kingdom | Posted on 25/06/2026 I'm interested {{getI18n("zr.cw.sh.job")}} Share job via email Share this job with your network Job listing Job details Job Information Date Opened 25/06/2026 Job Type Full time Industry SaaS City London Country United Kingdom Job Description Soldo is here to change the way businesses spend, for the better. So every employee, department, and team is more productive and successful at work. Soldo connects company cards with a powerful management platform so finance teams can distribute money instantly, while staying in control of who spends, how much, where, and on what. With Soldo, budgeting, payments, reporting and reconciliation are simple and efficient.We’re both a financial services and a software company and one of Europe’s fastest growing fintech companies. Operating in the UK, Italy and Ireland, we’re over 350 employees (from 26 nationalities) strong.We’re a place where anyone can thrive. We’re all about doing the right things for the right reasons, high standards, ambition, drive and focus.What’s in it for youCompetitive salaryPrivate healthcare for you and your familyPension schemeFlexible working options including working from home or our Marylebone office60 days’ work anywhere, even outside the UK if you want25 days off a year, plus public holidays as well as Christmas Eve and New Years' Eve, 2 volunteering days and an extra day off on your birthdayGenuine career development opportunities, including our mentoring scheme, your own annual £500 learning budgetEmployee Assistance Programme and wellbeing portalThe RoleAs we continue to scale our platform and product capabilities, we are looking for a Product Documentation Manager to help define how customers learn, adopt, and succeed with Soldo.This is a rare opportunity to own and shape how thousands of customers learn to get the most out of Soldo.As Product Documentation Manager, you will be the architect of our customer education function, defining the approach, building the content ecosystem, and designing scalable learning experiences that help our customers succeed independently. You will work at the intersection of product, content, and customer experience, turning complex product functionality into clear, engaging, self-serve education.This role sits within the Product organisation, reporting to the Head of Product Management, and collaborates closely with Product Management, Product Marketing, Customer Success, and Customer Interaction teams. The primary focus is external: creating education and documentation experiences that help customers onboard, adopt, and fully utilise Soldo’s platform. This role requires thoughtful design of learning experiences across both SMB and Enterprise customer environments, recognising the different levels of complexity, configurability, onboarding support, and user sophistication involved.This is a builder role. You will have real ownership, the trust to make meaningful decisions, and the freedom to think creatively about how to scale impact, including through emerging AI tools and workflows. Your work will also serve as the foundation for how internal customer-facing teams learn and understand the product.ResponsibilitiesCustomer Education & DocumentationDefine and own Soldo’s customer education approach, creating a coherent and consistent experience across all learning content platforms.Build and evolve a scalable, self-serve content ecosystem tailored by product area, use case, customer segment, and user role.Design structured learning experiences that support customer onboarding, adoption, progression, and long-term engagement.Design educational experiences that appropriately balance the needs of SMB and Enterprise customers, from lightweight self-serve onboarding to more complex role-based and workflow-oriented learning journeys.Define documentation standards, content structures, and best practices to ensure...