This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Success Manager based in the United States.
The Partner Success Manager will play a key role in driving growth and strengthening strategic relationships across a portfolio of healthcare partners.
This position combines account management, customer success, and revenue growth responsibilities within a fast-paced healthcare technology environment.
The role focuses on increasing partner engagement, expanding referral volume, and building long-term partnerships that create measurable impact.
Working closely with internal teams and external stakeholders, this leader will identify growth opportunities, solve operational challenges, and improve partner outcomes.
The ideal candidate is a relationship-driven and data-informed professional who thrives in an entrepreneurial environment and enjoys building scalable processes.
This is an opportunity to help transform healthcare delivery while supporting partners in expanding access to convenient, patient-centered care.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Partner Success Manager based in the United States.
The Partner Success Manager will play a key role in driving growth and strengthening strategic relationships across a portfolio of healthcare partners.
This position combines account management, customer success, and revenue growth responsibilities within a fast-paced healthcare technology environment.
The role focuses on increasing partner engagement, expanding referral volume, and building long-term partnerships that create measurable impact.
Working closely with internal teams and external stakeholders, this leader will identify growth opportunities, solve operational challenges, and improve partner outcomes.
The ideal candidate is a relationship-driven and data-informed professional who thrives in an entrepreneurial environment and enjoys building scalable processes.
This is an opportunity to help transform healthcare delivery while supporting partners in expanding access to convenient, patient-centered care.
Accountabilities:
- Manage and grow a portfolio of specialty pharmacy partnerships, taking ownership of referral targets, account health, and long-term partnership success.
- Develop and execute account growth strategies by identifying performance barriers, implementing solutions, and measuring the impact of growth initiatives.
- Build trusted relationships with key partner stakeholders, including operational leaders, nursing directors, branch managers, and coordination teams.
- Establish the organization as a preferred healthcare partner by improving workflows, increasing adoption, and driving consistent referral activity.
- Develop internal partner champions who advocate for the partnership and help expand engagement across accounts.
- Support new market and account launches by accelerating onboarding, enabling adoption, and achieving early referral milestones.
- Analyze account performance metrics, identify trends, and apply insights to improve portfolio growth and partner outcomes.
- Maintain accurate CRM records, account profiles, relationship maps, growth plans, and performance data to ensure visibility across teams.
- Lead recurring partner meetings focused on performance reviews, strategic alignment, product updates, and expansion opportunities.
- Conduct in-person partner visits, discovery sessions, product demonstrations, and relationship-building activities as needed.
- Collaborate cross-functionally with operations, business development, scheduling, billing, technology, and clinical teams to resolve challenges and improve partner experiences.
- Represent partner feedback internally by sharing insights that influence product improvements, operational enhancements, and adoption strategies.
- Help build and refine partner success playbooks, processes, and scalable engagement models as the organization grows.
- Translate business goals into account-level strategies, priorities, and measurable action plans.
- 5+ years of experience in account management, customer success, partner success, or sales roles within B2B healthcare, SaaS, healthcare services, or related industries.
- Experience managing strategic accounts and achieving growth targets across a portfolio of customers or partners.
- Proven ability to drive revenue, referral, volume, or usage growth through structured account strategies and relationship development.
- Experience working with specialty pharmacy, home infusion, healthcare services, or complex clinical operations is strongly preferred.
- Ability to analyze account-level data, identify performance gaps, and translate insights into actionable growth plans.
- Experience onboarding users, training stakeholders, and improving product adoption metrics.
- Strong communication and relationship-building skills, with the ability to engage both executive stakeholders and frontline operational teams.
- Comfortable learning technical products and explaining solutions to diverse audiences.
- Strong cross-functional collaboration skills with a consultative, partner-first mindset.
- Ability to thrive in a startup environment with ambiguity, rapid change, and evolving priorities.
- Self-directed, proactive, and comfortable taking ownership of outcomes with minimal supervision.
- Experience managing growth targets, quotas, or variable compensation tied to performance outcomes.
- Experience helping build or scale customer success, account management, or partnership functions is a plus.
- Familiarity with CRM platforms such as HubSpot and analytics tools for monitoring account health and performance is preferred.
- Competitive compensation package with expected annual on-target earnings (OTE) of $120,000–$138,000.
- Base salary, quarterly variable compensation, and equity options with refresh opportunities.
- Quarterly variable compensation tied directly to portfolio growth goals, with uncapped upside for exceeding targets.
- Fully remote work environment with flexibility to work from anywhere in the United States.
- Medical, dental, and vision insurance.
- 401(k) matching.
- Generous equity options program.
- Unlimited paid time off with minimum required time away.
- Paid parental leave.
- Monthly phone and internet stipend.
- Annual learning and professional development stipend.
- Health Savings Account (HSA) and Flexible Spending Account (FSA) options.
- Voluntary life, accident, hospital, and critical illness insurance.
- Opportunity to contribute to a mission-driven healthcare organization improving access to home-based care.
- High-impact role within a growing company where employees can help shape processes, strategy, and future growth.
The Partner Success Manager will own a portfolio of strategic healthcare partnerships, driving referral growth, partner engagement, and operational excellence through strong relationships and data-driven strategies.
Requirements:
The ideal candidate will bring experience in customer success, account management, healthcare partnerships, or B2B growth roles, with a strong ability to build relationships and deliver measurable outcomes.