Senior Business Program Manager - Sales Design & Incentives

Senior Business Program Manager - Sales Design & Incentives | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsSenior Business Program Manager - Sales Design & IncentivesUnited States, Washington, RedmondApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200043903Date postedJul 16, 2026Work site0 days / week in-office – remoteTravelLess than 25%ProfessionSales EnablementDisciplineSales CompensationRole typeIndividual ContributorEmployment typeFull-TimeOverviewSales Design & Incentives (SDI) is the team responsible for the design, implementation, and operations of sales and incentive plans across Microsoft, impacting more than 40,000 employees. Our vision is to deliver best-in-class, end-to-end incentive compensation that inspires sales professionals to maximize their success and rewards while enabling sustainable growth, market share, and customer success. Within SDI, the Operations & Regional Delivery (ORD) team supports a positive seller experience by delivering end-to-end operational excellence for incentive compensation at global scale. Through effective cross-functional partnerships, disciplined execution, and scalable solutions, ORD translates strategy and change into reliable operations that sellers and leaders can trust. By combining deep knowledge of regional realities with consistent operational rigor, Regional Engagement closes the loop between global program intent and seller experience—surfacing insights, mitigating risk, and driving operational excellence where it matters most. The Senior Business Program Manager plays a key role in governing how deal-based exceptions are managed across SDI's RBI Plans and Incentive Programs — owning the end-to-end rhythm from intake through closure and partnering with the Americas and EMEA Time-Zone Leads to keep classification, logging, and decisions consistent and anchored to our One Microsoft, pay-for-performance, and no-precedent principles.  Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. ResponsibilitiesDeal-based exception management process owner General orchestration, rhythm & reporting Owns the end-to-end operating rhythm across both Revenue Based Incentives (RBI) Plans and Incentive Programs: intake, classification, routing, tracking, and closure. Govern the SDI Exception Workflow — ensure cases are logged for review against the entry criteria Decides when to activate the Deal-Based Escalation Committee (DBEC) as the Exception Review Board, set its cadence (rising into year-end), and bring only material/precedent-setting cases to SDI Leadership Team (LT). RBI escalations — partnering with the time-zone leads Partner closely with Americas and EMEA TZ Leads on quota/revenue (RBI) escalations, providing one consistent classification and logging discipline across time zones. Keep regional decisions aligned to the guiding principles (One Microsoft, pay-for-performance, source-data accountability, consistency / no precedent setting). Incentive Programs escalations — direct ownership Own Incentive Programs exceptions end-to-end, resolving with or without pulling in SDI SMEs. Early detection at design stage — embed into program design reviews to flag exception-prone logic before launch, shifting the function from reactive to preventive. Influence rules & processes (drive escalations down) Use the exceptions log to identify root causes, feeding upstream process improvements and, where needed,...