Product Operations Intern (Fall 2026)

Product Operations Intern (Fall 2026)Vancouver, BCCustomer – Revenue /Intern /On-siteapply for this job Location: Vancouver, B.C. Full-time, 40 hrs/week · Contract length: ~4 months  Start date: September 3th, 2026 Application deadline: July 23,2026 Salary range: $54,000 and ~$62,000 (annualized, prorated to your ~4-month placement).     The Role GeoComply makes sure people online are who they say they are, and where they say they are. IDComply is the "who": our identity verification engine that confirms a real, eligible person is behind every account, powering sign-up for some of our biggest clients across industries. Fraud rings, underage users, identity spoofers; IDComply is the wall they hit. This role is about finding ways to do even better for our customers: getting ahead of issues before they are even visible on the customer side, and making sure an improvement we make for one customer is quickly rolled out across all of them. You'll own a clear view of how every IDComply customer is performing. When the same issue recurs across customers, you'll build the tooling that solves it at the source. It's proactive and hands-on, and you'll work closely with Product, Solutions Engineering, and Support to make sure what you build is fitted to their needs and built to last. Key Responsibilities Build a per-customer IDComply health and friction matrix: a shared view of how each customer is performing, extending the team's existing friction methodology across all major customers. Dig into support tickets, incidents, and compliance benchmarks, and sort the noise into the handful of categories that actually keep recurring. Build self-serve tooling (AI-assisted and low-code) that structurally reduces those top categories, measured in real before-and-after ticket volume and pass-rate impact. Surface customer-health risks early, and make sure they get actioned outside our team, not filed in a dashboard nobody opens. That last part is the whole point. Embrace Stretch Opportunities (The Fun Part!): As a GeoComply intern, expect to be pushed. You'll be given special, high-value projects outside the immediate scope of your role, a chance to explore new skills, test your limits, and adapt to new challenges across the business. Role Requirements Currently pursuing a bachelor's degree in arts, science, or business with an interest in product, operations, strong technical coding foundation outside of just vibe-code. Data-fluent. You're comfortable pulling answers out of messy data with SQL and Python, in tools like Databricks. A builder. You can stand up self-serve tooling with AI-assisted and low-code tools (Claude Code / GeoCode, App Script, and similar). AI-native. You use AI to build, investigate, and structure hard problems, not just to write emails. Careful and discrete. You're handling compliance-sensitive customer data, and accuracy and confidentiality aren't negotiable. Adoption-minded. You know a tool nobody opens is a failed tool, and you build for the people who will actually use it. What This Role Is (and Isn't)This role is: Built for a problem-solver. You'll be working on something the team has tried to crack before. Analytical and build-heavy. You'll spot what keeps going wrong, then build the thing that stops it. Compliance-careful. Precision and confidentiality are the job, not a constraint on it. Judged on adoption. Success is people outside the team actually using what you make.   This role is not: A role that comes with a syllabus or a clear checklist of next steps. It's on you to ideate, propose, and perfect a solution. A pure-strategy or "sit in meetings and shadow leaders" internship.  A fit if careful, detail-heavy, compliance-sensitive work feels like a drag. What Success Looks Like The health matrix is live and adopted. The team uses it to make real calls by the end of your term. The top recurring friction categories are quantified, and your tooling measurably cuts the top few by showcase. A...