Air Logistics Operational Care Specialist (Air Import)
It's more than a job
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
We are looking for a detail-oriented and proactive Air Logistics Operational Care Specialist to join our Operational Care Centre. In this role, you will be responsible for managing end-to-end shipment coordination, ensuring timely execution, and delivering high-quality service to our customers while meeting transit time and operational requirements.
How you create impact
- Coordinate and execute airfreight shipments accurately and on time in line with customer requirements
- Manage bookings with carriers, partners, and gateways while securing capacity and competitive rates
- Monitor shipments proactively, handle deviations, and ensure timely system updates including financial data
- Collaborate with Customer Care, Sales, and internal stakeholders to meet customer expectations
- Ensure compliance with regulatory requirements, company policies, and industry standards
- Identify and resolve operational issues, escalating where necessary
- Work closely with warehouse, customs, and external partners for smooth shipment execution
- Drive process improvements and support automation to enhance operational efficiency
- Optimize costs while maintaining service quality and profitability
What we would like you to bring
- Bachelor’s degree in Logistics, Supply Chain, or related field preferre
- Basic knowledge of airfreight operations, documentation, and compliance
- Strong coordination and communication skills with a customer-centric mindset
- High attention to detail with strong organizational and problem-solving abilities
- Ability to work under pressure in a fast-paced environment
- Proficiency in English (intermediate) and local language (fluent)
What's in it for you
At Kuehne+Nagel, you’ll be part of a global logistics leader that believes in creating real impact—on business, on customers, and on careers. Here’s what you can look forward to:
- Global Exposure: Step into a world of international opportunities with a presence in 100+ countries.
- People-Centric Culture: Join a team where your voice matters and people genuinely care.
- Learning & Development: Grow with us—personally and professionally—through world-class training and career pathways.
- Innovation & Sustainability: Be part of a future-focused company driving real change in logistics and the planet.
- Rewards & Recognition: Get rewarded for your passion, performance, and potential.
- Stability with Agility: Enjoy the best of both worlds—a trusted global brand with a startup spirit.
Who we are
Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.
As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.