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Job Description – Facility Manager

Position Title

Facility Manager – Multi-Site Operations

Reporting To

Regional Facilities Lead / Account Director / Head – Workplace & Facilities

Location

Multiple Sites / Pan-India Operations

Job Purpose

The Facility Manager – Multi-Site Operations is responsible for the overall management, maintenance, and operational excellence of multiple facilities/sites while ensuring a safe, efficient, cost-effective, and productive workplace environment. The role oversees technical operations, soft services, vendor management, compliance, team leadership, budgeting, and customer experience across multiple locations to support business continuity and organizational objectives.

Key Responsibilities

1. Technical Operations & Infrastructure Management

• Manage facility technical systems including HVAC, electrical systems, plumbing, mechanical systems, fire & life safety systems, UPS, DG systems, and building automation systems.
• Respond to emergency situations and troubleshoot complex facility issues to ensure minimum operational disruption.
• Develop, implement, and monitor preventive and predictive maintenance programs to optimize equipment performance and maximize asset life.
• Conduct routine facility inspections and risk assessments to identify deficiencies and improvement opportunities.
• Ensure all technical systems operate in accordance with statutory requirements and industry standards.
• Support critical out-of-hours facility issues and emergency response activities.

2. Facility Operations Management

• Manage daily facility operations across multiple sites to ensure seamless delivery of services.
• Coordinate with site leadership teams to address operational concerns and improve workplace performance.
• Support office moves, seating changes, business unit relocations, and special projects.
• Manage offsite record management activities including document storage, retrieval, and disposal processes.
• Ensure office infrastructure, furniture, and assets are properly maintained.

3. Soft Services Management

• Oversee housekeeping and janitorial operations ensuring workplace cleanliness and hygiene standards.
• Manage pantry operations including catering services for employees, meetings, presentations, and events.
• Ensure proper maintenance and inventory of pantry equipment.
• Manage front office services and workplace user experience initiatives.
• Administer subscriptions of newspapers, magazines, DTH services, and workplace amenities.
• Manage office supplies including stationery, pantry consumables, equipment, and service procurement.

4. Vendor & Contract Management

• Manage and monitor vendors, contractors, and service providers to ensure quality service delivery.
• Develop productive relationships with key suppliers and stakeholders.
• Review vendor performance against contractual obligations and service-level agreements (SLAs).
• Conduct periodic performance reviews and spot checks to ensure compliance.
• Support procurement activities and vendor selection processes.

5. Team Management

• Lead and manage facility teams across multiple locations including:Facility ExecutivesFront Office ExecutivesTechnical TeamJanitorial TeamSupport Staff
• Drive performance management, coaching, and team development initiatives.
• Conduct regular team meetings and performance reviews.
• Ensure workforce productivity and effective manpower utilization.

6. Customer Experience & Stakeholder Management

• Conduct weekly interactions with associates and stakeholders to understand concerns and improve workplace experience.
• Maintain strong relationships with business leaders and internal customers.
• Deliver services aligned with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
• Ensure prompt closure of helpdesk issues and user service requests.

7. Financial Management

• Prepare and manage annual operating budgets and capital expenditure plans.
• Implement cost optimization initiatives while maintaining service quality.
• Monitor expenses and identify opportunities for operational efficiency.
• Support financial planning, procurement, and asset lifecycle management.

8. Compliance, Safety & Risk Management

• Ensure compliance with all statutory requirements, building regulations, health and safety standards, and company policies.
• Conduct regular audits and safety inspections.
• Manage emergency preparedness and response programs.
• Ensure all workplace activities meet required standards and risk mitigation requirements.

9. Sustainability & Energy Management

• Analyze energy consumption and utility data.
• Implement energy conservation initiatives and sustainability programs.
• Drive efficiency improvements and support environmental objectives.

Key Deliverables

• Achievement of SLA and KPI targets across all managed sites.
• High customer satisfaction scores.
• Effective management of technical and soft services operations.
• Budget adherence and cost optimization.
• Regulatory and statutory compliance.
• Vendor performance management.
• Workplace safety and business continuity.
• Continuous improvement initiatives across sites.

Required Qualifications

• Bachelor’s Degree/Diploma in Engineering, Facility Management, Operations Management, or related discipline.
• Professional certifications in Facility Management preferred.

Experience

• 8–15+ years of experience in Facility Management with exposure to managing multiple sites.
• Experience managing both hard and soft services operations.
• Experience in corporate workplaces, manufacturing facilities, IT parks, or large campuses preferred.

Required Skills & Competencies

• Multi-site facility operations management
• Technical systems management (HVAC, Electrical, Mechanical)
• Vendor and contract management
• Budgeting and cost management
• Team leadership and stakeholder management
• Risk assessment and compliance management
• Customer service orientation
• Strong analytical and problem-solving skills
• Communication and interpersonal skills
• Emergency response and crisis management
• MS Office and Facility Management Systems knowledge

Location:

On-site –Chennai, TN

Scheduled Weekly Hours:

40

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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