Associate National Accounts Manager, Medical Channel

Associate National Accounts Manager, Medical Channel About Face Reality:Face Reality Skincare was created with one goal: to give people clear skin for good. With over 50 million people experiencing the physical and emotional toll of acne each year in the US, we made it our mission to develop an effective way to achieve clear skin through our clinically verified Clear Skin MethodTM, an adaptive method combining in-clinic treatments from certified skincare professionals, personalized at home product routines and lifestyle guidance. We are dedicated to giving not just real results but celebrating people and their skin at every part of their journey.Our Core ValuesIntegrity, Inclusion, Collaboration, Adaptability, AccessibilityOur supportive business model ensures that everyone has a clear path to success and growth. We foster an inclusive space in which people are valued for who they are and are encouraged to collaborate to see goals fully realized. Fostering an open, honest culture gives us the opportunity to achieve greater trust internally and externally. Remaining flexible and adaptive allows us to remain responsive to the ever-changing world. Doing right, even if it is difficult, is of the utmost importance.About the roleThe Associate National Accounts Manager is responsible for driving the successful execution and performance of Face Reality’s national and multi-location accounts post-contract close in the medical channel. This role ensures seamless onboarding, accelerates product adoption, and drives reorder velocity across assigned accounts and locations. Acting as the operational lead, this individual partners closely with the Sr. National Accounts Manager- Medical, Business Development Managers (BDMs), Education, Marketing, Customer Service, and Operations to ensure national account strategies are implemented consistently at the local level and deliver measurable business results. This is a highly cross-functional, execution-focused role designed to scale enterprise partnerships and maximize long-term account value through disciplined rollout planning, stakeholder alignment, and performance management. This role is not the primary contract negotiator; it focuses on activation, utilization, retention, and expansion after the agreement is in place. RESPONSIBILITIES/ESSENTIAL FUNCTIONSAccount Onboarding & Activation: Lead onboarding of new national accounts and locations, ensuring a seamless and consistent launch experience. Coordinate cross-functional onboarding efforts including Education, Sales, Customer Service, and Operations. Ensure accounts are fully set up across all systems (ordering, certification, training access, account configuration). Drive speed to first order and first treatment across all new locations. Rollout Planning & Governance: Build and manage location-level rollout plans (launch playbooks, training timelines, activation checklists). Establish operating cadence with internal partners and account stakeholders (e.g., weekly launch huddles, 30/60/90-day reviews) to ensure accountability and on-time execution. Adoption & Utilization: Monitor and drive product adoption across all locations within assigned accounts. Identify gaps in protocol usage, provider engagement, and treatment integration. Partner with BDMs and Education teams to implement targeted adoption strategies and improve consistency across multi-location accounts. Reorder Velocity & Account Performance: Track and analyze reorder cadence and account-level performance. Proactively identify at-risk accounts and implement recovery plans. Drive increased order frequency, average order value, and SKU expansion through strong account execution and enablement. Executive Stakeholder Support (QBRs/JBPs): Support Joint Business Plans and Quarterly Business Reviews with national account stakeholders. Prepare performance recaps, insights, risks, and action plans; coordinate internal follow-up to ensure commitments are delivered. Cross-Functional...