Vrbo Onboarding Specialist, VR Partner Solutions

At Expedia Group, we help travelers explore the world, one journey at a time. As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy. Our five Behaviors-Traveler First, Think Big, Operate with Excellence, Ownership Mindset, and Succeed Together-help foster a supportive environment where people can grow their careers and have the flexibility, benefits, and support to do their best work. Join us and build for travelers everywhere.

Key Responsibilities

• Manage the end-to-end onboarding experience for assigned vacation rental partners joining or expanding on Vrbo
• Guide partners through setup requirements, platform configuration, connectivity steps, and launch readiness activities
• Act as a primary point of contact during onboarding, providing clear communication, timely follow-up, and issue resolution
• Track onboarding progress against milestones and proactively identify risks, blockers, or delays
• Collaborate with internal teams including Sales, Connectivity, Tech, Sales, Product, and Support to resolve operational issues
• Educate partners on onboarding processes, tools, policies, and best practices to help drive successful adoption
• Review partner information and account setup details for accuracy and completeness
• Maintain accurate records in internal tools and systems to ensure visibility into onboarding activity and outcomes
• Surface recurring partner pain points and operational improvement opportunities to help scale onboarding effectiveness
• Support process improvement initiatives, documentation updates, and cross-functional projects related to partner onboarding

Basic Qualifications

• 2+ years experience in onboarding, account management, partner support, customer operations, or a similar client-facing role
• Strong written and verbal communication skills in English. Additional languages (e.g. German or Italian) are a plus
• Excellent organizational skills and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Problem-solving mindset with the ability to navigate ambiguity and follow through on issues
• Comfort working with systems, workflows, and operational processes
• Ability to collaborate effectively across teams and build positive working relationships

Preferred Qualifications

• Experience in travel, hospitality, vacation rentals, e-commerce, or marketplace environments
• Experience supporting external partners or customers through operational or technical setup processes
• Familiarity with CRM, case management, or partner operations tools
• Experience identifying process gaps and contributing to scalable operational improvements

Success Profile

A successful person in this role:

• Creates a smooth and professional onboarding experience for partners
• Balances speed, quality, and accuracy
• Communicates clearly and builds trust with internal and external stakeholders
• Takes ownership of issues and drives them to resolution
• Looks for ways to simplify workflows and improve partner outcomes

Why Join Us?

To shape the future of travel, people must come first. Guided by our Values and Leadership Agreements, we foster an open culture where everyone belongs, differences are celebrated and know that when one of us wins, we all win. We provide a full benefits package, including exciting travel perks, generous time-off, parental leave, a flexible work model (with some pretty cool offices), and career development resources, all to fuel our employees' passion for travel and ensure a rewarding career journey. We’re building a more open world. Join us.

The total cash range for this position in Madrid is €36,000.00 to €50,500.00. Employees in this role have the potential to increase their pay up to €57,500.00, which is the top of the range, based on ongoing, demonstrated, and sustained performance in the role.

Starting pay for this role will vary based on multiple factors, including location, available budget, and an individual’s knowledge, skills, and experience. Pay ranges may be modified in the future.

Benefits and perks

Expedia Group offers benefits and perks designed to support employees and their families, including medical, dental, and vision coverage, paid time off, an Employee Assistance Program, wellness and travel reimbursement, travel discounts, and International Airlines Travel Agent Network (IATAN) membership. Learn more about life at Expedia Group at https://careers.expediggroup.com/life.

You can find the benefits for this location and any collective agreement that may apply here.

Accommodation requests

Expedia Group is committed to providing an inclusive and accessible recruiting experience. If you need an accommodation or adjustment due to a disability during the application or recruiting process, please submit a request at https://expedia.service-now.com/askeg?id=job_accommodation.

About Expedia Group

Expedia Group includes three flagship consumer brands - Expedia, Hotels.com, and Vrbo - along with a leading B2B travel business and travel advertising offerings. Across our brands and business, we help travelers explore the world with confidence and ease.

Important notice

Employment opportunities and job offers at Expedia Group will always come from Expedia Group's Talent Acquisition and hiring teams. Never share sensitive personal information unless you are confident of the recipient. Expedia Group does not extend job offers via email or messaging tools to individuals with whom we have not made prior contact. Our email domain is @expediagroup.com. The official place to find and apply for roles is https://careers.expediagroup.com/jobs/.

Equal Opportunity

Expedia is committed to creating an inclusive work environment with a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, gender, sexual orientation, national origin, disability or age.