To sell, register and assign rooms.
To attend to guest complaints, requests and inquiries and refer them to the Supervisor or Manager if they cannot be handled within his/her jurisdiction.
To handle group check-in or check-out.
To give out directions to and from the hotel.
To make table reservations for guest in and out of hotel.
To keep accurate log of any credit arrangements.
To be fully aware of the banquet functions in order to answer inquiries.
To print all necessary reports and distribute them accurately.
To escort VIPs to the room in the absence of the Duty Manager or Guest Relations Officer.
To escort guest to show rooms upon request.
To escort every check-in guest to the room and introduce all facilities while rooming the guest.
To maintain the counter clean and tidy.
To follow up on any instructions given by the Supervisor.
To handle room change with care and follow up on all documents required.
To help in taking reservation when the reservation office is closed.
To explain to guest for any items appear on the bill with patience and courtesy.
To handle foreign exchange according to the established rates and hotel policy.
To handle any credit requests according to the hotel policy.
To handle paid out with care.
Guest and Team Member Experience
Full adherence on the company’s policy on Harassment and Violence-Free Workplace
Ensures a strong professional relationship with all levels of Team Members within the hotel, taking an active interest in their welfare, safety and development.
Respectful of the time of the organization as well as that of other Team Members. Puts a high value in promptness for any related work attendance matters, be it training, meetings or daily work.
Encourages Team Members to be creative and innovative, challenging and recognizing them for their contribution to the success of the operation.
Communication
Ensures that the confidentiality of all Team Member information and benefits packages must be strongly adhered to.
Operational
Assists in making sure that Team Members’ Hub area and other facilities are maintained to high standards of operation.
Monitors and maintains the proper appearance of the kitchen area.
Ensures that the Brand Service Standards is fully implemented and adhered to
Other Duties
Ensures to follow all hotel, company and local rules, policies and regulations relating to fire and hazard safety, and security.
Sets an example on luxury image
Attends training sessions and meetings as when required.