Performance Improvement Coordinator
Your future role at a glance
Location: Remote
Facility: Jacksonville - Offsite - Must live within 50 miles.
Department: Billing Under Arrangement
Schedule: Day shift | Full-time
Salary: $82,168.15 - $111,172.55 per year
Life at Ascension: Where purpose meets opportunity
Ascension is a leading nonprofit Catholic health system with a culture and associate experience grounded in service, growth, care and connection. We empower our 97,000+ associates to bring their skills and expertise every day to reimagining healthcare, together. Recognized as one of the Best 150+ Places to Work in Healthcare and a Military-Friendly Gold Employer, you’ll find an inclusive and supportive environment where your contributions truly matter.
Benefits that help you thrive
- Comprehensive health coverage: medical, dental, vision, prescription coverage and HSA/FSA options
- Financial security & retirement: employer-matched 403(b), planning and hardship resources, disability and life insurance
- Time to recharge: pro-rated paid time off (PTO) and holidays
- Career growth: Ascension-paid tuition (Vocare), reimbursement, ongoing professional development and online learning
- Emotional well-being: Employee Assistance Program, counseling and peer support, spiritual care and stress management resources
- Family support: parental leave, adoption assistance and family benefits
- Other benefits: optional legal and pet insurance, transportation savings and more
How you’ll make an impact in this role
Champion Process Excellence: Lead, organize, and streamline performance improvement programs and daily workflows to ensure our billing systems run with peak efficiency and precision.
Solve Problems Collaboratively: Partner with multidisciplinary teams across the organization to tackle operational bottlenecks, drive cost-containment initiatives, and roll out new services and performance metrics.
Implement Modern Tools & Methodologies: Research, source, and deploy innovative improvement frameworks, tools, and methodologies that modernize daily operations and drive continuous growth.
Drive Regulatory Readiness & Compliance: Prepare, manage, and submit critical regulatory documentation to ensure full alignment with healthcare accreditation standards, state/federal regulations, and contract requirements.
Empower & Train Clinical & Admin Teams: Deliver engaging on-site training, ongoing coaching, and actionable feedback to performance improvement teams, fostering a culture of continuous learning.
What minimum requirements you’ll need
Licensure / Certification / Registration:
- One or more of the following required:
- Lean Green Six Sigma certification, or similar process improvement training required within 90 days of hire.
- BLS Provider credentialed from the American Heart Association (AHA) preferred.
- Certification specializing in Lean Healthcare Management preferred.
Education:
- High School diploma equivalency OR 1 year of applicable cumulative job specific experience required.
- Note: Required professional licensure/certification can be used in lieu of education or experience, if applicable.
What additional preferences we're seeking
- Strong working knowledge of hospital-based outpatient billing, and contracted vendor service agreements governing Billing Under Arrangement workflows.
Equal employment opportunity employer
Ascension provides Equal Employment Opportunities (EEO) to all associates and applicants for employment without regard to race, color, religion, sex/gender, sexual orientation, gender identity or expression, pregnancy, childbirth, and related medical conditions, lactation, breastfeeding, national origin, citizenship, age, disability, genetic information, veteran status, marital status, all as defined by applicable law, and any other legally protected status or characteristic in accordance with applicable federal, state and local laws. For further information, view the EEO Know Your Rights (English) poster or EEO Know Your Rights (Spanish) poster.
Fraud prevention notice
Prospective applicants should be vigilant against fraudulent job offers and interview requests. Scammers may use sophisticated tactics to impersonate Ascension employees. To ensure your safety, please remember: Ascension will never ask for payment or to provide banking or financial information as part of the job application or hiring process. Our legitimate email communications will always come from an @ascension.org email address; do not trust other domains, and an official offer will only be extended to candidates who have completed a job application through our authorized applicant tracking system.
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