Director of Integrated Clinical Service Operations
We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.
To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.
While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us. Accompany Health is on a mission to give patients with complex needs the dignified, high-quality care they deserve but rarely receive. A primary, behavioral, and social care provider, Accompany Health walks alongside patients for their entire care journey, offering at-home and virtual care, as well as 24/7 support. Partnering with innovative payors, Accompany Health is powered by remarkable care teams, elegant technology, and a commitment to evidence-based practice.
We build long-term relationships with our patients so they know, without question, that our team is here for them day or night, year after year. We focus on the health outcomes most important to our patients to make it clear that they lead the way.
To achieve our mission, we collaborate with community-based organizations, local providers, and health plans. Led by our empathetic care teams, guided by proven care models, and powered by our own technology, we deliver a level of service that our communities rightfully deserve but rarely receive.
While our headquarters is in Bethesda, MD, our teams are distributed across the country. If you’re eager to make a tangible difference in people’s lives, to help correct long-standing disparities in health care, join us.
About the role:
The Director of Integrated Clinical Service Operations is a key leadership role within our Clinical Service Operations team, reporting directly to the Chief Medical Officer. In partnership with the Executive Medical Director, Integrated Clinical Services, you will deploy, manage, and continuously optimize our Behavioral Health, Pharmacy and Nursing service lines. Your success will be directly measured by clear financial and clinical drivers: improving operational efficiency to support the reduction of overall cost of service, lowering total medical expense, ensuring highly accurate clinical documentation, improving HEDIS quality metrics, and maximizing patient engagement and retention.
About the role:
The Director of Integrated Clinical Service Operations is a key leadership role within our Clinical Service Operations team, reporting directly to the Chief Medical Officer. In partnership with the Executive Medical Director, Integrated Clinical Services, you will deploy, manage, and continuously optimize our Behavioral Health, Pharmacy and Nursing service lines. Your success will be directly measured by clear financial and clinical drivers: improving operational efficiency to support the reduction of overall cost of service, lowering total medical expense, ensuring highly accurate clinical documentation, improving HEDIS quality metrics, and maximizing patient engagement and retention.
Responsibilities will include:
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Operating Model Execution: Execute and manage the day-to-day service line operating model, including: overseeing schedule and capacity planning to ensure workforce productivity and load balancing, optimizing capacity utilization, and managing supply-demand
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Drive Population Health Metrics: Apply data analytics to perform root cause analysis, develop strategy, and execute interventions to hit key performance indicators (KPIs) and SLAs tied to HEDIS quality metrics, and total cost of care reduction, risk adjustment, and productivity
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Data & Dashboard Management: Partner with product, engineering, and data science teams to establish a performance management cadence, building and maintaining comprehensive dashboards to track service line KPIs / SLAs
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Optimize Unit Economics: Assist in managing the integrated clinical services budget, driving down the unit cost per engaged member by monitoring and improving the day-to-day operational efficiency of integrated clinical service teams
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Scale and Expand: Translate organizational growth plans into robust staffing models, implementation plans, and operational readiness protocols for new payer partners, provider networks, and markets
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National Contracting & Reporting: Support executive presentation readiness and detailed performance reporting for health insurance contracts, contributing to the organization’s growing national footprint
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Design & Optimize Care Models: partner closely with clinical leadership to operationalize and implement cohesive, evidence-based behavioral health service models, specialized pharmacy protocols, and integrated nursing practices
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Standardize Workflows: Build scalable, standardized care delivery playbooks across pharmacy, behavioral health, and nursing to ensure safety, clinical excellence, and seamless coordination
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Documentation & Accuracy: Implement robust operational strategies to measure and support accurate, comprehensive clinical documentation to capture risk and reflect the true complexity of our population in our integrated clinical services programs
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Strategic Roadmapping: Translate broader company-wide strategic plans into comprehensive quarterly operational roadmaps, creating detailed task lists and execution plans for the teams
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Innovation & R&D: In partnership with clinical leadership, lead the operational execution of pilots, track performance metrics, and lead ROI / go-no go analyses
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Other duties as assigned
Operational Excellence & Value-Based Performance
Financial Accountability & Strategic Growth
Clinical Innovation & Care Model Excellence
What makes you a fit for the team:
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You are excited to work in a startup environment, with the ambiguity and shifting priorities that might come with it at times
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You are willing to go the extra mile to exceed targets
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You are passionate about our mission to improve the lives and healthcare outcomes of marginalized communities
Desired skills and experience:
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Bachelor’s degree in Healthcare Administration, Business Administration, Operations Management, or a related field
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3-5+ years of progressive leadership experience in clinical operations, healthcare delivery, or clinic management
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Proven track record of executing and managing day-to-day operating models, including capacity utilization, schedule planning, and balancing provider supply with patient demand
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Strong analytical proficiency with experience performing root cause analyses and utilizing data dashboards to monitor and improve service line KPIs and SLAs
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Experience building scalable, standardized clinical workflows or operational playbooks to ensure cross-team coordination and safety
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Experience with strategic project management with the ability to translate high-level company strategic plans into highly detailed, comprehensive quarterly operational roadmaps and actionable task lists for executing teams
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Experience monitoring departmental budgets, tracking unit economics (e.g., cost per engaged member), and translating organizational growth targets into practical staffing models
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Demonstrated experience utilizing scheduling, CRM, and EHR platforms alongside standard data tools (e.g., Excel or Google Sheets)
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Demonstrated ability to partner closely with clinical leaders to operationalize care models, while simultaneously collaborating with technical teams (product, engineering, data science) to build performance cadence
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Comfortable working on both high-level strategy as well as on-the-ground tactical problem-solving
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Master's degree (MHA, MBA, MPH, or MSN)
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Direct experience managing clinical operations or population health initiatives within a value-based care (VBC) framework, with an operational understanding of HEDIS quality metrics, risk adjustment, and total cost of care
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Experience in managing behavioral health, pharmacy and/or nursing services
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Experience operating within a fast-paced, venture-backed, or tech-enabled healthcare startup environment (Series A or B)
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Experience leading Go-To-Market (GTM) expansion efforts, localized hiring surges, or health plan/payor implementation workflows
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Deep understanding of Medicaid, Medicare Advantage, Dual-Eligible populations, and the management of Social Determinants of Health (SDOH)
Required:
Preferred:
For Patient Facing RolesTo keep our patients, communities and each other safe, you'll be required to comply with Accompany Health’s medical clearance requirements, including completing a TB screen and providing proof of immunity or vaccination for certain conditions. This is a condition of employment, and we make exceptions as required by law. Accommodation for religious and medical beliefs will be provided on a case by case basis.
We embrace diversity and believe it creates a healthier atmosphere: Accompany Health is an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.