Senior Customer Experience Program Manager - CTJ - Poly

Senior Customer Experience Program Manager - CTJ - Poly | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsSenior Customer Experience Program Manager - CTJ - PolyUnited States, Virginia, Reston +2 moreApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200043891Date postedJul 16, 2026Work site3 days / week in-officeTravelLess than 25%ProfessionProgram ManagementDisciplineCustomer Experience Program MgmtRole typeIndividual ContributorEmployment typeFull-TimeOverviewCloud Operations + Innovation (CO+I) is the team behind one of the World’s largest cloud infrastructures, responsible for powering all Microsoft online Products and Services as well as powering Microsoft’s “Cloud First” mission. Our focus is on smart growth, high efficiency, and delivering trusted experiences to customers and partners worldwide, and we are looking for passionate team members to help achieve that mission.The AGC Business Alignment and Strategy (BAS) team is looking for the right candidate who wants to have a fundamental impact on how Microsoft’s Cloud is deployed and operated for a specialized customer set, to be involved with one of the most strategically important teams at Microsoft, and to bring a unique blend of technical and business acumen, leadership, creativity, and out-of-the-box systems thinking to the team. If this sounds like you, keep reading!We are looking for a mid-senior technical Customer Experience Program Manager (CxPM) with a balance of technical and business expertise, who also demonstrates leadership and the capability to drive progress in large-scale, multi-disciplined programs. You should have industry and customer knowledge, the ability to influence others to achieve results, and have the presence to lead complex and time-sensitive initiatives.In this role, you will partner closely with key stakeholders to understand industry- and customer-identified demand, triage and drive programs focused on delivering specialized datacenter solutions in support of government customers. These programs may support the leading edge of innovation and will include partnering with stakeholders to clarify business and technical requirements needed to drive pilots and other experiments that shape ongoing strategy in delivering new capabilities to our customers. You balance analytical and technical skills with the ability to influence execution teams within CO+I and spread across the rest of Microsoft.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.  ResponsibilitiesHelp differentiate Microsoft’s Government Datacenter programs’ competitive advantage by applying technical and systems thinking methodologies, along with industry-standard project and program management best practices.Partner with, and learn from, peers to identify opportunities for process improvement on cross-team process and requirements capture from RFP response through datacenter operations.Apply technical and competitive ecosystem knowledge to coordinate and help respond to customer RFP requests.Deliver projects with a focus on key performance indicators and business goals/impact, promoting clarity and motivation to the project team to execute on time, under budget, and in compliance, while driving high first-pass-quality with zero rework.Deliver on ambiguous projects with multiple stakeholders, unclear requirements and incomplete data.Embody our culture and values QualificationsRequired...