We are seeking an experienced Senior Engineering Manager of Engineering to lead a mid-sized engineering organization responsible for RingCentral’s cloud-based Phone application capabilities.
This leader will manage a team of architects, software engineers, and automation engineers building scalable, resilient, and high-quality mobile and web experiences in the real-time communications domain. The ideal candidate brings deep expertise in telecom and VoIP technologies, strong engineering leadership, operational excellence, and a proven ability to drive execution across globally distributed teams.
The role requires a hands-on engineering leader who can balance strategic thinking with execution, foster innovation, raise engineering maturity, and build a culture of ownership, accountability, and continuous improvement.
Primary Responsibilities:
Lead and grow a high-performing engineering organization focused on Phone application development across mobile and web platforms.
Quickly build trust within an existing organization, assess strengths and gaps, and evolve team capabilities, structure, and engineering culture.
Drive architectural direction and technology decisions across VoIP, SIP, RTP, WebRTC, signaling, and media handling systems.
Champion AI-assisted engineering practices to improve developer productivity, software quality, and delivery velocity.
Lead complex cross-functional and cross-geo initiatives with predictable execution and strong stakeholder alignment.
Partner with Product Management, UX, Platform, and Architecture teams to define priorities and execution strategy.
Balance feature delivery with long-term platform scalability, reliability, maintainability, and technical debt reduction.
Establish strong engineering practices across architecture, code quality, testing, observability, release management, and operational excellence.
Drive high availability and reliability standards, including five-nines (99.999%) SLA expectations.
Use metrics and data-driven insights to improve engineering efficiency, software quality, and operational performance.
Proactively identify and remove technical, organizational, and execution roadblocks.
Build a culture of continuous learning, accountability, mentorship, and engineering excellence.
Develop future engineering leaders through coaching, feedback, and career development.
Role model RingCentral’s engineering culture and customer-first mindset.
Minimum Qualifications:
BS/MS in Computer Science, Engineering, or equivalent practical experience.
15+ years of experience building scalable, reliable enterprise software systems, including telecom, UCaaS, CCaaS, or real-time communications platforms.
7+ years of engineering leadership experience managing high-performing software engineering teams.
Strong hands-on experience in mobile and/or web application development, including iOS and Android platforms.
Deep expertise in SIP, RTP, WebRTC, VoIP, media processing, and real-time communication technologies.
Strong software engineering foundation with technologies such as JavaScript/TypeScript, React, C++, and cloud-native platforms.
Proven experience building and operating large-scale distributed systems with strong reliability and operational maturity.
Strong advocate of AI-enabled engineering practices with practical experience using AI tools in software development workflows.
Solid understanding of Agile, CI/CD, DevOps, and 24x7 SaaS production operations.
Ability to operate hands-on when required, including architecture reviews and technical problem solving.
Excellent communication and stakeholder management skills across global teams and leadership levels.
Ability to thrive in a fast-paced and rapidly evolving technology environment.
Will be a plus
Experience with real-time media processing, codec optimization, SRTP/DTLS, or low-latency communication systems.
Experience building and operating cloud-native applications on AWS.
Experience modernizing and scaling existing engineering organizations, including technical debt reduction and engineering transformation initiatives.