Founding Onboarding & Customer Success Manager - US (m/f/d) - AI health-tech

Founding Onboarding & Customer Success Manager - US (m/f/d) - AI health-tech LocationNew YorkEmployment TypeFull timeLocation TypeHybridDepartmentCustomer Success🎤 Why voize? Because we’re more than just a job!At voize, we believe the greatest gift to frontline workers is time - time to care, connect, and be present. Today, that time is lost to busywork and complex systems that pull them away from what matters most: people.Our vision is to change that by building AI companions that seamlessly take over digital workflows. We don’t replace humans with technology - we amplify their impact.Our mission is backed with a $50M Series A funding led by Balderton Capital, with support from HV Capital, Y Combinator and other leading VCs. Today, 2,000+ facilities trust voize, and over 200,000 users rely on our AI companion to ease their daily workload.As a dynamic team, we combine first-in-class technology with meaningful social impact. And now, we’re looking for you to join us on this mission!💡 Your Mission: Drive product activation and customer success in the USAs a Founding Onboarding Manager and Customer Success Manager (US), you will own the rollout and ongoing success of our first US customers.🚀 Your Daily Business - No two days are alikeOwn the end-to-end rollout and success of US customers, from onboarding through adoption and ongoing customer healthDeliver dynamic training: Facilitate engaging and motivating online and onsite sessions that help caregivers activate voize quicklyDrive adoption through clear processes, smart touchpoints, and proactive communicationMonitor customer health, usage, and ticket patterns to spot risks proactivelyRun virtual touchpoints, office hours, and scalable enablement formatsCreate and optimize training materials: Continuously update and improve training content based on feedback and onboarding frictionCollaborate with cross-functional teams: Work closely with Support, Product, and Customer Success teams to solve onboarding challenges and provide real-time feedback🤝 Your Skillset - What you bring to the tableExcellent can-do mentality and natural ownershipProven experience training customers and/or leading customer rollouts (ideally in healthcare, caregiving, or another operationally complex environment)Amazing communication and presentation skills, with the ability to engage, motivate, and guide usersPassion for technology adoption and empowering others to embrace changeConfidence working with data, dashboards, and signals to understand customer health and adoptionCuriosity about technical setups and workflows (no coding required)The ability to manage many customers without losing overviewA preference for clarity and structure over chaosEmpathy and calm in complex, human-centered environmentsWillingness to travel regularly to customers across US🌱 Growing together - what you can expect at voizeWe are a fast-growing startup, that means you will tackle challenges, grow quickly, and make a real impact, giving frontline workers more time for peopleWe foster an open, collaborative culture with regular team events from our New York Hub.Become a co-creator of our success with stock optionsGenerous vacation 20 vacation days, 10 sick days, public holidays, comprehensive medical, dental, and vision plan, short-term & long-term disability insurance and life insurance and 401(k) retirement plan.✨ Ready to talk? Apply now! 🚀We look forward to your application and can’t wait to meet you - no matter who you are or what background you have!Apply for this Job