Automotive Service Business Development Agent - Call Center

Role responsibilities

The agent will answer customer calls and follow up with sales/service appointments. They will respond to inquiries via internet, phone, and live chat, providing initial product information and directing customers to appropriate resources.

Requirements

Candidates should have at least one previous customer service-related role and possess strong computer and phone skills. A valid driver's license and a clean driving record are required, and being bilingual is a plus.

Key skills

Customer Service, Computer Skills, Phone Skills, Bilingual, Sales, Follow-Up, Communication, Problem Solving

Keywords

Automotive, Call Center, Customer Service, Sales, Business Development, Follow-Up, Internet Inquiries, Phone Inquiries, Live Chat, Email, Scripts, Templates, Product Information, Dealership Resources, Leads, PTO, 401(K), Health Insurance, Training, Employee Discounts