As a Field Service Engineer, you will provide first-line technical support to our partners (VARs) across phone and non-phone channels. Your role focuses on resolving common product or configuration issues by following standard operating procedures and leveraging internal tools such as the support lab, knowledge base, ticket history, and peer collaboration.
You will be supporting ticket creators who are responsible for designing, implementing, configuring, operating, and maintaining the end customer’s security solution.
You will report to the Senior Tech Support Supervisor based in Framingham, MA and follow a Remote work schedule.
KEY RESPONSIBILITIES
- Customer Focus - Handling inbound cases through phone, email, and other options via our ticketing system. Keeping backlog to an extreme minimum while providing timely follow-ups.
- Effective Communication – Resolve straightforward technical problems using established communication processes and escalation workflows.
- Troubleshooting skills - Resolving straightforward technical problems using established processes and escalation workflows.
- Adherence to Policies - Holding to defined workflows and instructions provided by TSG leadership and other senior personnel.
- Collaboration and Continuous Learning - This is a development-focused role suited for individuals starting their careers in technical support, with clear paths for advancement through training and performance.
YOU MUST HAVE
- 1 year minimum in related experience troubleshooting software or security equipment, in a contact call center or in-field on prem capacity.
- High School Diploma/GED.
WE VALUE
- Understanding basic Networking Fundamentals.
- TCP/IP Basics.
- Basic Network Troubleshooting.
- Database Fundamentals: Understanding the purpose of a database, what an SQL database engine is, and how it stores data.
- Basic SQL or OS Administration.
- Understanding the role of Access Control and Video in Security.
- BA in Electronic/Electrical Engineering or Computer Engineering.
HONEYWELL BENEFITS
In addition to a competitive salary, leading-edge work, and developing solutions side-by-side with dedicated experts in their fields, Honeywell employees are eligible for a comprehensive benefits package. This package includes employer-subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance; Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays. For more information visit: click here https://www.honeywell.com/us/en
ABOUT HONEYWELL
Honeywell International Inc. (Nasdaq: HON) invents and commercializes technologies that address some of the world's most critical challenges around energy, safety, security, air travel, productivity, and global urbanization. We are a leading software-industrial company committed to introducing state-of-the-art technology solutions to improve efficiency, productivity, sustainability, and safety in high growth businesses in broad-based, attractive industrial end markets. Our products and solutions enable a safer, more comfortable, and more productive world, enhancing the quality of life of people around the globe. Learn more about Honeywell: click here https://www.honeywell.com/us/en
THE BUSINESS UNIT
Honeywell Building Automation delivers smart, customized solutions that help optimize facilities of every size. Through advanced services—on-site or remote—we drive efficiency, sustainability, and security with integrated building systems, predictive maintenance, energy management, and cybersecurity protection.
The application period for the job is estimated to be 40 days from the job posting date; however, this may be shortened or extended depending on business needs and the availability of qualified candidates. Posting Date: July 13, 2026.