Web Security Analyst I

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Web Security Analyst IFull-timeDepartment: Tech Support Web SecurityWork Type: In-OfficeCompany DescriptionSectigo is the most innovative provider of certificate lifecycle management (CLM), delivering solutions that help the world’s largest brands simplify how digital trust is managed and scaled. Sectigo’s automated, cloud-native CLM platform issues and manages digital certificates across enterprise environments, enabling organizations to reduce complexity, accelerate time to value, and strengthen security across environments. Sectigo is one of the largest, longest-standing, and most reputable CAs with more than 700,000 customers, including 65% of the Fortune 500. Sectigo holds six combined active leadership seats in the CA/Browser Forum and ETSI and brings two decades of delivering unparalleled digital trust. Simplicity at Scale. How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Communication, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.Job DescriptionWe are looking for a talented Web Security Analyst I to join our growing global team at Sectigo.The Web Security Analyst I plays a crucial role in supporting our team with providing outstanding technical support to our customers via phone, email, and chat. This individual’s primary responsibilities include troubleshooting, problem-solving, and ensuring that customers receive prompt and effective solutions. This position is an excellent opportunity for individuals with a passion for technology and a strong desire to help customers. Here are the core functions, responsibilities, and expectations for this role: Provide first-level technical support to customers by actively listening, diagnosing, and resolving technical issues promptly and effectively.   Guide customers through troubleshooting procedures, step-by-step instructions, and potential solutions to resolve their technical problems.   Documentation: Maintain accurate and detailed records of customer interactions, issues, and resolutions in our ticketing system.   Escalate complex technical issues to Level 2 or Level 3 support, when necessary, while ensuring proper documentation and communication.   Educate customers on product features, functionality, and best practices to enhance their overall experience.   Collaborate with other departments, such as product development and quality assurance, to provide feedback and suggestions for improving products.   Knowledge Sharing: Stay up to date with product knowledge and industry trends to effectively support customers and assist with continuous improvement of support processes.    Additional tasks associated with this position may be assigned in response to company initiatives and business needs.More information about this role:This is a full-time and in-office position, working 5 days a week from our Chennai office at DLF IT Park, Manapakkam. The targeted compensation package for this role is between INR 4,00,000 LPA and INR 5,00,000 LPA.QualificationsEducation:Bachelor’s degree or relevant years of working experience in related fields is required.  An advanced degree in related fields is strongly preferred.   Experience:Proficient computer skillset is required. Confidence with DNS, FTP, and hosting platforms is strongly preferred.   Current or prior experience in web security or a related area is strongly...