๐ง๐ต๐ถ๐ ๐ฟ๐ผ๐น๐ฒ ๐ถ๐ ๐ณ๐ผ๐ฟ ๐ผ๐ป๐ฒ ๐ผ๐ณ ๐๐ต๐ฒ ๐ช๐ฒ๐ฒ๐ธ๐ฑ๐ฎ๐'๐ ๐ฐ๐น๐ถ๐ฒ๐ป๐๐
๐ฆ๐ฎ๐น๐ฎ๐ฟ๐ ๐ฟ๐ฎ๐ป๐ด๐ฒ: ๐ฅ๐ ๐ฑ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ - ๐ฅ๐ ๐ฎ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ๐ฌ (๐ถ๐ฒ ๐๐ก๐ฅ ๐ฑ-๐ฎ๐ฌ ๐๐ฃ๐)
Experience: 3+ yrs
Location: Mumbai, Maharashtra, India
Job Type: Full-time
We are looking for a customer-focused and results-driven professional to join our team in building and delivering innovativeย conversational CRMย solutions powered by theย official WhatsApp Business API. This role is ideal for individuals who are passionate about helping businesses improve customer engagement, automate communication workflows, and drive growth through modern messaging platforms.
As part of the team, you will work closely with customers, cross-functional teams, and business stakeholders to deliver scalable solutions that enhance sales, marketing, and customer support operations. You will contribute to the successful implementation, adoption, and optimization of conversational engagement tools while ensuring an exceptional customer experience.
Requirements
Key Responsibilities
- Collaborate with customers to understand business requirements and recommend effective conversational CRM solutions.
- Support the implementation and optimization of messaging workflows, automation, chatbots, broadcasting, and customer engagement strategies.
- Work with sales, product, customer success, and technical teams to deliver seamless customer onboarding and solution adoption.
- Build and maintain strong relationships with customers to ensure long-term success and satisfaction.
- Analyze customer feedback, platform usage, and performance metrics to identify opportunities for improvement.
- Provide product demonstrations, training, and guidance to help customers maximize platform value.
- Troubleshoot customer issues and coordinate with internal teams to ensure timely resolution.
- Monitor industry trends and emerging technologies in conversational messaging and CRM platforms.
- Contribute to process improvements that enhance customer experience and operational efficiency.
- Support business growth initiatives by identifying upselling, cross-selling, and customer retention opportunities.
What Makes You a Great Fit
- 3+ years of experience in Customer Success, Account Management, Business Development, CRM Solutions, SaaS, or related customer-facing roles.
- Strong understanding of conversational messaging platforms, CRM solutions, or customer engagement technologies.
- Excellent communication, presentation, and relationship-building skills.
- Experience working with cross-functional teams to deliver customer-centric solutions.
- Strong analytical and problem-solving abilities with a data-driven mindset.
- Ability to manage multiple customer engagements in a fast-paced environment.
- Customer-first attitude with a passion for delivering exceptional service and business value.
- Familiarity with automation, chatbots, CRM platforms, or messaging solutions is an added advantage.
- Self-motivated, proactive, and capable of taking ownership of customer success initiatives.
- Adaptability and eagerness to learn new technologies in the rapidly evolving SaaS and conversational commerce ecosystem.