This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Program Manager based in the United States.
This role sits at the intersection of client delivery, technical integration, and cross-functional program leadership within a fast-paced fintech environment. You will lead complex, high-impact initiatives that connect customers, partners, and internal teams to deliver seamless financial product experiences. Acting as both project leader and strategic advisor, you will oversee onboarding, integration, and launch programs for key enterprise clients. The role requires strong technical fluency, operational rigor, and the ability to navigate ambiguity while driving execution across multiple stakeholders. You will shape scalable processes, improve delivery efficiency, and ensure successful product adoption across strategic accounts. This is a highly visible position where your work directly influences customer success, revenue outcomes, and platform growth.
This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Strategic Program Manager based in the United States.
This role sits at the intersection of client delivery, technical integration, and cross-functional program leadership within a fast-paced fintech environment. You will lead complex, high-impact initiatives that connect customers, partners, and internal teams to deliver seamless financial product experiences. Acting as both project leader and strategic advisor, you will oversee onboarding, integration, and launch programs for key enterprise clients. The role requires strong technical fluency, operational rigor, and the ability to navigate ambiguity while driving execution across multiple stakeholders. You will shape scalable processes, improve delivery efficiency, and ensure successful product adoption across strategic accounts. This is a highly visible position where your work directly influences customer success, revenue outcomes, and platform growth.
Accountabilities:
- Lead client-facing program delivery for strategic design partners, acting as the primary point of contact across onboarding, integration, and product launch activities.
- Manage complex, cross-functional projects involving Sales, Product, Engineering, Customer Success, and Risk teams to ensure timely and high-quality execution.
- Oversee partner integration programs, ensuring smooth implementation of APIs, webhooks, and system configurations across technical environments.
- Serve as the liaison between Product and Customer Success teams, ensuring enablement, documentation, and readiness for new features and launches.
- Own Statements of Work (SOW) review and approval in collaboration with solution engineering and sales stakeholders.
- Develop, refine, and scale repeatable processes for onboarding, implementation, and operational workflows to improve speed, consistency, and efficiency.
- Maintain detailed documentation, project plans, and stakeholder communications to ensure transparency and alignment across all phases of delivery.
- Provide executive-level updates on project status, risks, and outcomes while influencing decisions in client and internal stakeholder meetings.
- Negotiate scope, timelines, and requirements while balancing customer needs with technical feasibility and business impact.
- Contribute to revenue outcomes by enabling successful adoption and activation of new customers and product capabilities.
- 5–10 years of experience in enterprise program management, technical project delivery, or customer-facing implementation roles.
- Proven experience managing complex, cross-functional initiatives involving technical integrations and multi-stakeholder coordination.
- Strong understanding of APIs, webhooks, system integrations, and modern deployment practices.
- Demonstrated ability to design and scale repeatable processes that improve delivery metrics such as time-to-launch and operational efficiency.
- Experience working across fintech, SaaS, financial services, HR tech, or similarly complex technical environments (preferred).
- Strong communication and stakeholder management skills, with the ability to engage both technical and non-technical audiences.
- High attention to detail with strong documentation, planning, and organizational capabilities.
- Ability to anticipate risks, manage ambiguity, and solve complex operational and technical problems proactively.
- Experience collaborating closely with product, engineering, sales, and customer success teams in a matrixed organization.
- Familiarity with project management and collaboration tools such as Jira, Asana, or similar platforms.
- Competitive compensation aligned with experience ($145,000–$165,000 base salary range)
- Equity opportunities (stock options)
- Comprehensive medical, dental, and vision insurance
- 401(k) retirement savings plan
- Flexible time off policy, including paid holidays and sick leave
- 12 weeks of paid parental leave for all parents
- Monthly home office stipend for remote work support
- Access to financial wellness and employee assistance programs
- Remote-first work environment within the United States
- Collaborative, high-growth fintech culture focused on innovation and impact.
You will lead strategic customer and partner programs end-to-end, ensuring successful delivery of integrations, onboarding initiatives, and product launches while driving alignment across internal and external stakeholders.
Requirements
This role requires strong enterprise program management experience combined with technical fluency and the ability to operate effectively in complex, cross-functional environments.