Key Skills:
Communication Skills: Voice and AccentTraining Delivery, Excellent communication skills, Excellent Facilitation/training skills
Skills: Coaching and Feedback
Skills: Proficient in MS Excel
Skills: Content Development
Skills: Instructional Design Skills (a good-to-have skill)
Responsibilities:
Deliver monthly Language, Voice and Accent classroom training, support business through daily audits and floor activity by working closing with the team and business requestors.
Reporting and tracking training effectiveness, project effectiveness
Interviewing new hires
Regular and continuous touch base with floor and trainees to map improvement