Global Partnerships Operations Lead

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Global Partnerships Operations LeadFull-timeRecruitment type: PermanentJob DescriptionJoin the team redefining how the world experiences design.Hello, g'day, mabuhay, kia ora, 你好, hallo, vítejte!Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.Where and how you can workOur flagship office is in Sydney, Australia, but we've made our way from down under, to a hub in San Francisco, which is now home to our US operations. We offer flexibility in how and where you work. We trust our Canvanauts to choose the balance that empowers them and their team to achieve their goals.What you’d be doing in this roleCanva's Partnerships org spans Resellers, Alliances, Agencies, and Growth Partners — and it's one of the biggest levers for our Enterprise Growth. But great partnerships don't run on relationships alone. They run on the systems, processes, and data that make every partner interaction faster, cleaner, and more repeatable at scale. That's what this role is about.This role will be focused on:Owning Canva's Partner Relationship Management platform (currently Allbound) end-to-end — the architecture, partner experience, integrations, and continuous improvement across all four partnership pillarsAssessing current workflows and technology to build a longer term roadmap and vision for platform and process as we scaleManaging an onshore/offshore deal registration and order processing team — setting the bar for quality, speed, and accuracy, and building the processes that let the team scale without breakingDesigning and running critical commercial processes: solutions engagement workflows, partner referral payments, margin and MDF management across the ecosystemOwning the partner agreements and contract operations process — from initial execution through amendments and renewals — in close partnership with Legal and FinanceLeading the infrastructure behind Canva's account mapping and lead-sharing motion — making co-sell actionable and measurableOwning the Partnerships forecast: building the model, tracking coverage and conversion, and giving senior leadership a reliable, data-backed view of partner-sourced revenueBuilding the reporting and insights layer for the Partnerships org — clear, consistent visibility into pipeline, partner performance, revenue attribution, and program healthOwning partner enablement infrastructure in partnership with PMM and Enablement: onboarding journeys, training frameworks, and the systems that get new partners to productivity fast and keep existing partners sharpPartnering with Sales, Operations, Finance, Legal to ensure partner commercial motions run without friction and escalating early when they don'tShaping overall partner program strategy: tier design, program governance, and the framework that determines how Canva invests in and rewards its partner ecosystemOwning partner pipeline hygiene and governance — ensuring partner opportunities are accurate, up to date, consistently managed, and provide reliable visibility for forecasting, reporting, and partner performance.Establishing partner communications governance — ensuring all customer-facing communications and operational touch points are appropriately positioned, partner-aligned, and reinforce Canva's partner sales motions.Designing and scaling partner renewal operations — building repeatable renewal processes, tooling, and governance that drive predictable renewals, reduce operational effort, and deliver a consistent partner experience across the lifecycle.You're probably a match ifYou've built or owned the operations layer for a multi-channel partner program at a SaaS company — you've felt the pain of broken deal registration flows and you know how to fix them for goodYou're fluent in the partner tech stack: PRM platforms, ecosystem tooling like Crossbeam, and the...