Platform Operations Process Manager - Payments - Vice President

Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
 As a Product Delivery Manager in Merchant Services , you work to enhance and optimize the way products are delivered to customers. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. 
 Job responsibilities

• Leads end-to-end product delivery processes including intake, dependency management, release management, product operationalization, delivery feasibility decision-making, and product performance reporting, while escalating opportunities to improve efficiencies and functional coordination
• Leads the completion of change management activities across functional partners and ensures adherence to the firm’s risk, controls, compliance, and regulatory requirements
• Effectively manages timelines and dependencies while monitoring blockers, ensuring adequate resourcing, and liaising with stakeholders and functional partners 
• Own end-to-end platform operations processes across incident, problem, change, release, and service request flows.
• Define and maintain operating procedures, controls, and playbooks; ensure auditability, adherence to governance, and continuous compliance.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product delivery or a relevant domain area
• Demonstrated ability to execute operational management and change readiness activities
• Strong understanding of delivery and a proven track record of implementing continuous improvement processes
• Experience in product or platform-wide release management, in addition to deployment processes and strategies 
• Experience with governance and controls (risk, audit readiness, policy adherence) in operational execution.
• High judgment, discretion, and comfort handling sensitive topics with confidentiality and professionalism.

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Familiarity with enterprise third-party governance and financial stewardship controls.
  Comfort leveraging AI-enabled productivity tools to accelerate drafting, analysis, and synthesis.
• Experience leading special projects requiring rapid diagnosis, dependency management, and measurable operational improvements.
• Demonstrated ability to move between operational strategy and hands-on execution across multiple workstreams.