Spanish Client Service Account Manager (LATAM)

Join JPMorganChase and grow your career in a high-performance, client-first culture that champions innovation, encourages creativity, and strives for excellence. If you enjoy solving problems, communicating with clarity, and making every client interaction count, this is an opportunity to build deep expertise in Treasury Services products while delivering exceptional service to internal and external customers across the firm.

As a Client Service Account Manager within J.P. Morgan Payments, you will be a key advisor to our clients, providing strategic advice and consultation. You will partner with internal teams to develop and implement business plans that meet and exceed client expectations, ensuring compliance with risk policies and practices.

Job Responsibilities

•  Client Service Relationship Managers have direct responsibility for servicing a portfolio of large corporate or financial institution clients. 
•  Key advisor to the client, providing advice and consultation on decision making. 
• Acts as proactive partner, reaching out to clients to assess progress, client satisfaction, and identify potential impediments to a high level of service satisfaction.
• Identifies and addresses product/service gaps and development opportunities, leveraging the full array of Treasury Services product capabilities to proactively suggest enhancements to the client’s product line-up.
• Partners with internal client teams to develop and implement strategic and tactical business plan to meet/exceed the expectations of the client. 
• Uses product knowledge to recommend and participate in product enhancements and service delivery plans. 
• Meet with clients on a periodic basis (both in-person and remotely) to continuously stay appraised of client’s needs and temperature. 
• Keep appraised of day-to-day transactional and other routine issues by working closely with internal client service partners to proactively identify areas for improvement and efficiency. 
• Act as a client advocate and voice of the client with internal partners to remove roadblocks to advocate on behalf of clients to provide an exceptional service experience. 
• Adheres to and ensures client's compliance with risk policies/practices and educates clients on risk/legal requirements. 
• Serves as the primary contact for existing clients for strategic account issues.
   

Required Qualifications, Capabilities, and Skills:

• Strong proficiency in Spanish, including speaking, reading, writing, and conversational communication, is required
• Minimum of 3 years of relevant industry and/or functional experience.
• Understanding of core Treasury Services product sets.
• Ability to present oral and written communication clearly and confidently.
• Effective time management in a fast-paced environment.
• Ability to partner with internal colleagues and external clients.
• Sound judgment in decision-making and risk evaluation.
• Flexibility with working hours and use of virtual connectivity tools.

Preferred Qualifications, Capabilities, and Skills:

• Experience in client service within the financial industry.
• Strong analytical skills to assess client needs and service satisfaction.
• Ability to lead and influence cross-functional teams.
• Proficiency in virtual connectivity tools and technology platforms.

Internal Application Eligibility Requirements 

 TENURE: 

Must meet minimum employment tenure requirement. Specific roles require longer tenure in current position to be eligible to apply. Unless established for specific positions by the line of business, the standard tenure requirement is 12 months.

PERFORMANCE:

• Meets satisfactory performance standards as defined by the firm

You affirm that you meet the Internal Application Eligibility Requirements. This includes checking or declaring potential conflict of interest as stipulated in the Employment of Relatives and Employees in Personal Relationships Policy.

By submitting an application and/or joining the interview, you affirm to meet the Internal Mobility Eligibility Requirements as stated in the Applying for Internal Positions Firmwide Standard. You are expected to provide true and accurate information to the Company during the recruitment and application process. Knowingly giving false or misleading information shall be subjected to the imposition of appropriate corrective action, following the firm’s Human Resource (HR) Policies and Guidelines.

Consult your Manager for any specific guidelines for your line of business or if you’re unsure about your eligibility for an internal application.

Make sure your profile is updated in the new me@jpmc > Hiring and discuss internal mobility plans with your Manager at the soonest time possible. Attaching your updated resume is encouraged.

In partnership, Hiring Managers and Recruiters will review applications to determine which candidates best meet the required skills and experience specified in the job description. While not every application will result in an interview, applications will be acknowledged.