We are seeking a results‑driven Customer Logistics Manager to lead daily delivery execution in a fast‑paced, time‑critical environment. This role requires a proven leader who can drive accountability across an operational team, ensure high‑quality customer outcomes, and consistently deliver on on‑time performance.
The ideal candidate brings strong logistics operations experience combined with a customer‑centric mindset, working closely with Customer Service and Key Account teams to understand evolving needs and enhance service delivery. You will lead a control tower team, make timely decisions on routing and escalations, and collaborate cross‑functionally to resolve issues and protect customer commitments.
Customer Interface & Service Excellence
• Serve as the front‑facing logistics contact for Customer Service teams
• Address customer escalation concerns, exceptions, and urgent requests with clear communication and solution‑oriented responses
Delivery Execution & Control Tower Operations
• Oversee daily order load and shipment monitoring, ensuring critical and high‑priority orders are executed on time
• Manage the regional command center team, responsible for real‑time critical shipment execution and exception management
• Continuously improve and redesign manual processes to achieve higher efficiency
Routing, Expedites & Premium Shipping
• Design, approve, and implement expedited and alternative routing solutions to protect customer delivery commitments
• Support simulations and scenario planning for delivery commitments and recovery plans
Performance Monitoring & Analytics
• Build and maintain dashboards and KPIs to monitor On‑Time Delivery (OTD), shipment status, exceptions, and recovery actions
• Analyze trends and recurring issues driving delivery risk and lead improvement actions with stakeholders
Systems & Cross‑Functional Coordination
• Interface with IT and logistics systems teams to resolve system issues impacting order release, picking, or shipping
• Partner with Planning, Warehouse, Transportation, and Customer Service teams to ensure smooth end‑to‑end order fulfillment
• Provide operational input to system enhancements and process improvements impacting customer deliveries
Experience
• 8+ years of experience in logistics, supply chain, or customer delivery operations
• Proven people leadership experience (minimum 2 years managing teams)
• Prior experience in a customer‑facing logistics role (manufacturing, high‑tech, or time critical).
Technical Skills
• Experience with logistics systems (TMS, WMS, ERP; Oracle preferred)
• Strong analytical capability with experience building and using dashboards and KPIs
• Proficient in Excel; Power BI / SQL experience is a plus
Education
• Bachelor’s degree in Supply Chain, Logistics, Business, Engineering, or related field
What We’re Looking For
• Proven leadership driving accountability and execution discipline in fast‑paced operations
• Strong customer focus, delivering high‑quality, time‑critical outcomes
• Operational excellence mindset with continuous improvement focus
• Resilience and grit to overcome challenges and deliver results under pressure
• Ability to collaborate effectively across internal stakeholders and external partners
• Strong partnership with Customer Service and Key Account teams to enhance service delivery
• Decisive and action‑oriented, able to make fast, informed decisions under pressure