Lead Cust Sup Mgt Professional (Defense & Space)

Lead Customer Support Management Professional (Defense & Space) 

Tokyo, Japan 

 

About Honeywell Aerospace 

Join a company that's reintroducing itself to the aviation community we've helped advance for more than a century. At Honeywell Aerospace (NASDAQ: HONA), we're launching as an independent, publicly traded aerospace and defense company built on a legacy of operational excellence and mission-focused execution. 

Our new brand identity pairs that heritage with real momentum, as we build technology that helps pilots navigate with confidence, aircraft operate more efficiently, and operators stay ahead of change. With our systems on board 90% of the world's aircraft, your work here has reach that's rare to find anywhere else.

Focusing on our customers, investing in innovation, and building a culture of accountability and performance is how we're shaping what comes next.

Every horizon. Every mission. Every day.

#LI-Onsite

Honeywell Aerospace products and services are found on aircraft across commercial aviation, defense and space. We operate through three business areas: 

• Electronic Solutions develops the avionics, navigation systems, sensors and electromagnetic defense technology on board 90% of the world's aircraft 
• Engines & Power Systems provides the propulsion, auxiliary power and electrical systems that keep those aircraft flying 
• Control Systems supplies the thermal and motion control systems that support takeoff, landing and the safety of everyone on board

 

With approximately 58,000 employees worldwide and net sales of $17.4B in 2025, we are also advancing systems for autonomous and supersonic platforms — bringing the same focus on safety and efficiency to the next era of flight. Explore our businesses: https://www.honeywellaerospace.com

Key Responsibilities:

• Ability to lead and influence across functional organizations to achieve customer and Honeywell objectives.
• Ability to solve complex issues and drive to resolution under minimum supervision.
• Demonstrate the ability to develop a strong cross-functional network and MOS.
• Establish and maintain the channels of communication necessary to assure timely customer and business awareness of progress for customer issue resolution and/or projects.
• Depot Planning and Program Management
• Lead detailed program reviews with internal and external Senior Leadership related to C&PS content and issues.
• Successfully lead and execute Entry Into Service for IPDS and IRB programs
• Accurately scope length and difficulty of tasks and projects; set objective and goals; organize work into process steps; develop schedules and task/people assignments.  Anticipate and adjust for problems and roadblocks.  Successfully mitigate program risk; measure performance against goals and evaluate results.
• Maintain relationships with assigned customers through written communications, meetings, program reviews and periodic visits, as applicable. Must maintain the ability for quick response and aggressive implementation of corrective action plans to address specific customer needs and issues.
• Coordinate with internal teams/functions (CBT, GCE, GTO, etc.) to provide an integrated Honeywell response to customer issues.
• Lead change management communication as it relates to business policies and systemic process changes.
• Lead and align cross-functional teams to prepare and deliver key updates for Executive Reviews, Weekly Operational Reviews with major customers, Quarterly Business Reviews (QBRs), and Leadership Meetings, ensuring clear actions, strong readiness, and high-quality representation of operational performance.
• Educate, train, and promote utilization of customer self-service tools. 
• Generate proposals for complex sustainment support and depot standup programs

 

Key Experience & Capabilities:

• Customer Support
• Manage Large Scale Projects and Depot Activations
• Strategic Project Planning
• Lead Cross-Functional Teams

Must Haves: 

• Bachelor’s degree in Business, Engineering or related field 
• 5+ years of Business, Customer Support, Engineering, Operations, Supply Chain and/or Program Management
• Minimum 3 years of experience in a direct customer-facing role 
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Experience in implementing customer service best practices 

We Value:

• Six Sigma Blackbelt certification 
• PMP/PRINCE2 certification
• Demonstrated strong bias for action and strong networking skills 
• Ability to present complex technical and support issues at peer and executive levels (internal/external customers)
• Proven ability to lead and collaborate with large, diverse teams from various external and internal organizations
• Problem solving skills in ambiguous situations
• Makes decisions in a timely manner, sometimes with incomplete information and under tight deadlines and pressure; able to make a quick decision.
• Ability to think strategically, set goals, scope tasks, drive and monitor progress and achieve results, all with balancing customer needs and business goals.
• Strong organizational, team building and leadership skills.
• Ability to interact with all levels of management within the corporation and customer base.
• SAP Intermediate skills