Staff Technical Program Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Staff Technical Program ManagerFull-timeEmployee Type: RegularRegion: EMEA - Europe, Middle East and AfricaWork Persona: Required in OfficeCompany DescriptionIt all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.Join us to put AI to work for people. Job DescriptionTeam & Role At ServiceNow, we are Design advocates who are responsible for leading the successful execution and delivery of flexible and holistic programs and processes to enable delightful product experiences. Design Program Managers are creative problem solvers and team leaders by nature, dedicated to building impactful relationships, improving team cohesion and creating efficiencies in the design process.Learn more about our team here https://www.linkedin.com/company/servicenow/life/userexperience/What you get to do in this role:You’ll identify problems other missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forwardAdvocate and champion design thinking and methodologies throughout the product development lifecycle.Work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlinesApply your breadth of experience to model, prototype, and iterate on our existing solutionsQualificationsPreferred Qualifications:Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.8+ years of project/program management experience in mid/large size companies, ideally on a design teamLeads (or significantly contributes to) large, cross-functional initiatives – and creates successful outcomesActs as a change ambassador by promoting and communicating new ideas to propel innovative and scalable solutions across our organization.Communicates with candor and empathy while sharing learnings from individual and team experiences to drive continual improvement for self and othersExperience working on and managing large projects or programs with cross-functional teams.Deliver solutions and strategies while mitigating or removing obstacles.Experience utilizing software to keep projects organized, track metrics, and report on progress.Additional InformationWork PersonasWe approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.Equal Opportunity EmployerServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  AccommodationsWe strive to create an accessible and inclusive experience for all...