Role responsibilities
The Keystone Success Manager will serve as the primary point of contact for Keystone service inquiries, ensuring a seamless customer experience. Responsibilities include conducting subscription service reviews, managing customer relationships, and facilitating subscription modifications and renewals.
Requirements
Candidates should have a minimum of 8 years of experience in customer support or account management, preferably in a high-tech service business. A bachelor's degree is desired, along with familiarity with the storage market and experience in managing technical issue escalations.
Key skills
Customer Support, Account Management, Relationship Management, Issue Resolution, Billing, Invoicing, Presentation Skills, Data Analysis, Subscription Management, Technical Support, Capacity Planning, Forecasting, Customer Engagement, Documentation, Collaboration, Problem Solving
Keywords
Data Infrastructure, Unified Storage, Integrated Data Services, AI, Multicloud, Subscription Services, Customer Experience, Capacity Consumption, Service Reviews, Customer Insights, Deployment, Decommissioning, Customer Satisfaction, Technical Escalation, Health Monitoring, Best Practices