Senior Customer Relationship Manager

Skip to main content English Saved jobs(0) -Senior Customer Relationship ManagerLocation: Broomfield, Colorado, USA, 80021 USACategory: Customer Success & SupportreqId: 52692Apply NowSave DescriptionOPENTEXT - THE INFORMATION COMPANYOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation. AI-First. Future-Driven. Human-Centered.At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We are hiring talent AI can't replace to help us shape the future of information management. Join us. YOUR IMPACTThe OpenText Cloud Client Management team is responsible for delivering Strategic Success Management throughout the customer cloud journey, from post-sales adoption and value realization to renewal. We are seeking an experienced, strategic, and customer-focused Senior Client Manager to help our cloud customers maximize the value of their OpenText solutions while driving retention, growth, and successful renewals.As a key member of the Client Success team, you will build trusted relationships across customer organizations, align business objectives with solution outcomes, and serve as a strategic advisor and advocate. Reporting into Cloud Renewals, you will lead renewal and commercial activities, influence stakeholders at all levels, and ensure customers achieve long-term success with OpenText.YOU ARE GREAT ATBuilding and maintaining strong relationships with enterprise and strategic cloud customers.Promoting the value of the Customer Success partnership across customer and OpenText organizations.Managing renewal activities from strategy development through successful contract execution.Developing and executing Success Plans aligned to customer business goals and measurable outcomes.Leading executive business reviews, governance meetings, and success workshops.Monitoring customer health, identifying risks, and driving mitigation plans to ensure long-term success.Driving customer adoption of OpenText solutions and identifying opportunities to increase value realization.Collaborating with cross-functional teams to deliver exceptional customer experiences.Influencing stakeholders and decision-makers, including executive and C-level audiences.WHAT IT TAKES TO SUCCEEDBachelor's degree required; MBA or advanced degree is an asset.8-10 years of experience in Customer Success, Account Management, Consulting, Sales, or related client-facing roles.Proven track record managing large enterprise customers and driving retention, growth, and renewals.Experience with enterprise software, ERP, Service Management, or large-scale technology deployments.Strong executive presence with the ability to engage and influence senior stakeholders.Excellent verbal and written communication skills in English.Experience working with global, cross-functional teams in a fast-paced environment.Familiarity with Salesforce, customer success platforms, forecasting methodologies, and Generative AI tools.Challenger Sales and/or MEDDIC training is considered an asset.Ability to travel up to 30% as business needs require.ONE LAST THINGOpenText is more than a global technology leader—we are a values-driven community built on trust, accountability, and innovation. Here, ownership matters, collaboration is essential, and your work makes a real impact. Join us to help shape the future of information management while building a career where your voice is heard and your contributions truly matter.  OpenText's commitment to diversity and inclusion surpasses legal requirements, evident in our Equal Employment Opportunity...