Operational Excellence Manager

Google Chrome Microsoft Edge Apple Safari Mozilla Firefox Operational Excellence ManagerFull-timeDepartment: Customer SuccessLocation: United States of America - Illinois Compensation: USD 125000 - USD 150000 - yearlyCompany DescriptionRedzone helps manufacturers make more stuff for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected worker.” We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world class coaching, giving our customers an average productivity increase of 22% in 90 days. Redzone brings together Production, Maintenance and Quality teams, improving the communications between those teams to resolve issues and increase output. Decision making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.With over 1000 customers, 1200 plants and 325,000 users, Redzone is changing the way people work – one plant at a time.Job DescriptionThe Operational Excellence (OpEx) Coach is responsible for leading major Lean and cultural transformations across their customers in the Food & Beverage, CPG and General Manufacturing industries through the implementation of QAD Redzone software and expert level coaching. Coaches work within highly autonomous teams led by a Coach Director, have practical experience of delivering CI in plants and believe in leading-through-doing. They work directly with customers’ shop floor staff, frontline leaders, CI directors and C-level executives to achieve both significant personal growth and tremendous productivity gains.Before applying, please read below:This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually) throughout the United States. Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed. This role is not available for sponsorship. Must be authorized to work in the United States.Bilingual in English and Spanish preferred, but not required. ResponsibilitiesOversees and coaches 5-7 customers at a timeTrains customers on workflows inside Redzone software through multiple 90-day on-site deployments Facilitates shop-floor Huddles and leadership team Daily Vital Signs meetings to support action cycles on the shop floorTracks performance data and customer uplifts throughout the deploymentLeads process improvement and kaizen activities for customers Openly shares feedback with frontline teams and leadership to drive positive behavior change and uplift resultsFacilitates remote weekly customer progress meetingsIdentifies miracle stories as well as miracle results to guide celebrations of wins with the customerManages project schedules with customersProvides Success Assessments upon project completionDelivers executive overviews and provides customers with information related to all Redzone programsTroubleshoots customer technical issues as neededSupports customer identification of next steps in their Redzone journeyOther duties as assignedQualificationsFluent in both English and Spanish preferred.Senior Operations Leadership experience in manufacturing environments requiredPrevious experience working in direct, hands-on manufacturing roles like Operations Manager, Production Supervisor, and/or Continuous Improvement Manager Practice using Overall Equipment Effectiveness (OEE) and its components in driving production results and continuous improvementAbility to plan, organize, and function effectively in a dynamic environment, addressing multiple demands of internal teams and clientsAbility to develop/maintain...