Experience Design Lead

Job Title:

Experience Design Lead

Job Description

We're Concentrix. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled.

The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent.

The Concentrix Technical Products and Services team is the driving force behind Concentrix’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to modernize and simplify the customer experience. Within our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision.

Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Join us and be part of this journey towards greater opportunities and brighter futures.

Title: Experience Design Lead

Location Omaha, NE - 5 days/week onsite

Experience Design Lead, Design, Digital Experiences, Experience Consulting 

At CONCENTRIX, we create and build customer experiences for the most recognized brands in the world. Our Experience Design team is continuing to grow and we are looking for passionate, quick-thinking designers to join us. You will use your skills to solve business problems as a consultant and you will also work closely with small, tight-knit teams and build your craft by being exposed to a variety of clients and projects – from pure user-centered research and design to working inside development teams to deliver innovative and functional products. 

Who you are

• A skilled and passionate designer who has a strong background in human-centered design, user research, and visual design.
• You have a point of view and can effectively present your vision and defend your designs.
• You are a problem solver. You find opportunity in user insights, inspiration in business goals, and possibility in technology.
• You have an entrepreneurial spirit. You are eager to learn and are excited by the opportunity to wear many hats. 

What you’ll do 

Act as an independent lead designer on key projects and clients by bringing human-centered methodologies and processes to the creation of digital solutions

• Translate user needs and business goals into design requirements, considering technological constraints. Assist in design planning and execution.
• Collaborate with a team of clients, designers, and consultants to define and document requirements, overall user experience vision on projects, and recommend strategically sound solutions to meet client’s business needs.
• Communicate and articulate your design artifacts and vision clearly to internal teams and clients.
• Create design systems and component libraries. 
• Things you’ll make:
  • Sketches, user journeys, user flows, wireframes, prototypes, site maps in a rapid, iterative fashion. 
  • Create hi-fidelity comps, and responsive prototypes for both web-mobile and desktop.
  • Translate low-fidelity mockups and high-level user acceptance criteria into hi-fidelity comps and detailed design criteria for development. 
  • Participate in user research, testing and provide recommendations and insights to maximize product value

As a lead, you must also demonstrate expert-level achievement in at least 7 of the following areas:

• Prototyping
• UX Research
• Workshops
• IA and Taxonomy
• Component Libraries and Design Systems 
• Responsive Web
• Mobile iOS+Android
• Voice/Conversational UI
• Inclusive Design
• Retail and Direct-to-Consumer
• Healthcare
• Transportation
• Telecom, Media or Technology
• Energy
• Loyalty and Membership programs
• Enterprise-scale, digital products

What we look for

• A strong portfolio that both demonstrates your craft and effectively communicates your design process 
• You know how to leverage out of the box platforms and build components that can be reused
• Proficiency with design software such as Figma, Adobe Creative Suite
• Strong understanding of responsive design, UI patterns, layout, typography, and color
• Ability to solve problems creatively and effectively
• Accelerating work with using AI tools
• Thrive in a fast-pace environment, working across multiple teams & projects simultaneously
• Strong communication, presentation, and storytelling skills
• Experience working in an Agile/Scrum development process
• Experience in UX UI Engineering is a plus 
• Three plus years of relevant experience

If you are looking for an opportunity to bring your vision to life all while building a portfolio with some of the world’s biggest brands, drop us a resume and portfolio link. 

The base salary range for this position is $106,087 - $125,000 , plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. 

The deadline to apply for this position is: 07/11/2026. This position is for an existing, immediate vacancy. We are currently seeking to fill this role with an individual who can start as soon as possible.

As part of the hiring process, candidates may be required to undergo background screening and identity verification, where permitted by applicable law and consistent with the requirements of the role.  Certain verification processes used by the Company or its service providers may involve technologies that rely on biometric identifiers or biometric information, where permitted by law.  If biometric identifiers or biometric information are collected, used, or stored, the Company will provide the legally required disclosures and obtain any required written consent prior to such collection, and will handle such information in accordance with applicable biometric privacy laws and Company policies.

#OmahaNE

#LI-Onsite

#Concentrix

Location:

USA, NE, Work-at-Home

Language Requirements:

Time Type:

Full time

Physical and Mental Requirements:
 
The employee is regularly required to operate a computer, keyboard, telephone/headset, and/or other office equipment as essential functions of this position. Work is generally sedentary in nature.

 

Equal Employment Opportunity:

Concentrix is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to all qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy or related condition, disability, status as a protected veteran, or any other basis protected by law.

 

For more information regarding your EEO rights as an applicant, please visit the following websites:

·    English  

·   Spanish

Accommodation:

Concentrix welcomes and encourages applications from candidates with disabilities and is committed to providing an inclusive recruitment process. If you require reasonable accommodation to participate in any stage of the application or interview process, please let us know. Requests may be made by contacting app.acco@concentrix.com.  All information will be treated confidentially and used solely to facilitate your participation in the recruitment process.

 

Artificial Intelligence:

As part of our recruitment process, we may use artificial intelligence (AI) tools to assist in the screening and/or assessment of job applicants. These tools could be used to evaluate resumes, applications, and other materials submitted to help us identify the best candidates for the role.

 

Work Authorization:

 

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.  

 

For further information on available work states and Equal Employment Opportunity as an applicant, please click HERE