Senior Integration Support Engineer

This role is for one of the Weekday's clients

Min Experience: 2+ years

Location: Bengaluru
JobType: full-time

We are looking for a Senior Integration Support Engineer to drive successful customer onboarding, API integrations, and long-term production support for an enterprise SaaS platform. In this role, you will be responsible for integrating customer systems with the platform, supporting API-based implementations, ensuring seamless go-live experiences, and maintaining reliable production integrations.

You will work closely with customer technical teams, operations stakeholders, third-party partners, and internal engineering teams to deliver scalable, stable, and efficient integration solutions. This role offers the opportunity to work within large-scale e-commerce and retail ecosystems, supporting enterprise customers and complex system integrations.

Requirements

Key Responsibilities

Customer Onboarding & Enablement

• Lead the technical onboarding of new customers, including integration setup, validation, testing, and go-live readiness.
• Conduct technical training sessions for customer engineering and operations teams covering APIs, integration workflows, and platform capabilities.
• Build strong relationships with customer stakeholders throughout onboarding and post-implementation support.
• Ensure smooth onboarding experiences by coordinating technical activities across multiple teams.

API Integration & Technical Support

• Configure, test, and validate REST API integrations using tools such as Postman.
• Support integrations with marketplaces, ERP systems, and third-party applications by collaborating with external technical teams.
• Troubleshoot integration issues and validate end-to-end data flows.
• Establish and follow standardized testing processes across customer implementations.

Production Support & Hypercare

• Provide timely technical support during hypercare and post-production phases.
• Act as the primary technical contact for integration-related incidents, troubleshooting, and escalations.
• Monitor production integrations to ensure stability, reliability, and optimal performance.
• Investigate and resolve production issues while minimizing business impact.

Documentation & Process Improvement

• Create and maintain comprehensive technical documentation for integrations, onboarding procedures, API workflows, and support processes.
• Identify opportunities to automate onboarding, testing, and production support activities.
• Contribute to continuous improvement initiatives by enhancing integration standards and operational processes.
• Promote best practices for integration quality, documentation, and customer support.

Required Qualifications

• 1–3 years of hands-on experience working with SQL.
• Strong understanding of REST APIs and API integration concepts.
• Experience using API testing tools such as Postman.
• Basic working knowledge of Java/J2EE.
• Experience testing, debugging, and validating system integrations.
• Strong analytical and troubleshooting skills with the ability to resolve technical issues efficiently.
• Excellent written and verbal communication skills.
• Strong interpersonal skills with experience collaborating across technical, operational, and customer-facing teams.
• Highly organized, process-oriented, and detail-focused.
• Bachelor's degree in Engineering or a related technical discipline.

Preferred Qualifications

• Experience working within E-commerce, Retail, or SaaS environments.
• Familiarity with ERP systems, marketplaces, and third-party platform integrations.
• Exposure to production support, incident management, and customer-facing technical roles.
• Experience improving integration processes through automation and standardization.

Ideal Candidate Profile

The ideal candidate:

• Enjoys solving complex integration and production support challenges.
• Has a customer-first mindset and strong ownership of technical deliverables.
• Communicates effectively with both technical and non-technical stakeholders.
• Is proactive in identifying process improvements and automation opportunities.
• Thrives in cross-functional, fast-paced environments supporting enterprise customers.
• Demonstrates strong attention to detail and a structured approach to troubleshooting.

Why Join Us?

Join a team delivering enterprise-scale integration solutions for leading retail and e-commerce businesses. You'll work on complex API integrations, customer onboarding initiatives, and production systems while collaborating with engineering teams and global enterprise customers to deliver reliable, high-quality technical solutions.

Must-Have Skills

• SQL
• REST APIs
• API Integration
• Postman
• Production Support
• System Integration

Good-to-Have Skills

• Java
• J2EE
• E-commerce
• Retail Domain
• ERP Integrations
• Technical Support
• API Testing