Program Management Lead, Segment Strategy & Process

The application window is expected to close on: 07/20/2026 **Job posting may be removed earlier if the position is filled or if a sufficient number of applications are received** . **This role can be conducted anywhere in the US.** **Role Overview** You will own end-to-end program management for the full suite of initiatives driven by the Business Segment Strategy & Process team — from program setup and day-to-day project management through leadership reporting, stakeholder management, business case development, and cross-functional interlocks that ensure successful delivery (e.g., Business Capabilities, Activation). **Why This Role Matters** Cisco is undergoing a series of major transformations — OneCisco CRM, Gong, and Unified Customer Definition (UCD) — all sought at driving recurring revenue and durable growth. Success depends on deeply understanding and addressing the distinct business strategies and go-to-market motions of each Business Segment (High Touch, Focus, Velocity-Mid, and Digital-Small Accounts), and on delivering the capabilities that enable the field to sell bigger, faster, and smarter. This role is the connective tissue that keeps that work organized, on track, and accountable to outcomes. **What You Will Do** + **Program Setup & Management:** Drive foundational program setup across our initiative portfolio — including project plan and roadmap creation — and manage the team to deliver against key dates, activities, and achievements. Proactively surface and resolve risks and dependencies, identify the business decisions required, and ensure they get made. + **Leadership Reporting:** Own the creation and cadence of recurring leadership status reporting across the full team portfolio. + **Stakeholder Management:** Drive interlocks with our extended stakeholder network — establishing the cadence and owning the meetings end to end, including agenda and facilitation. + **Cross-Functional Collaboration:** Ensure effective interlocks with all functions involved in delivery (e.g., Business Capabilities, Activation). Recommend the cadences that best keep us aligned, and own them from creation through facilitation. + **Business Case Creation:** Partner with the Segment Strategy & Process leads to define success metrics for each initiative and build the business cases that justify and measure them. **Who You Are** Minimum Requirements + Bachelor's degree and 5+ years of relevant experience. + **Communication & Influence:** You collaborate effectively and build credibility and trust across an extended stakeholder network. + **Program Management Core Skills:** You know how to stand up a program from day one — the cadences and collateral required, the foundational steps (stakeholder mapping, scope and phasing definition), and how to build and manage a detailed project plan in Asana. Preferred Requirements + **AI Proficiency:** You harness AI effectively as both a thought partner and an efficiency multiplier — whether that's accelerating status reporting and meeting summaries, pressure-testing a case, or drafting first-pass narratives and presentations. You're always looking for creative new ways to infuse it into how you and the team work. + **Transformational Program Expertise:** You've managed a comprehensive transformational program spanning strategy creation, capability delivery, and enablement — and you understand how those components fit together. + **Independent, Creative Problem Solving:** The team will rely on you to anticipate and prevent issues, and to creatively solve them when they arise. + **Storytelling Ability:** You can craft a narrative and present to all levels of seniority. You have very strong PowerPoint skills and can independently build a compelling presentation. + **Leadership:** You take genuine ownership, want to help build the team's strategic direction, and advise on standard methodologies to improve how we operate. + **Cisco Sales Acumen:** You bring a baseline understanding of Cisco's business and Sales motions. enefits and privileges of employment. Please contact us to request accommodation. **Why Cisco?** At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. **Message to applicants applying to work in the U.S. and/or Canada:** The starting salary range posted for this position is $103,300.00 to $157,000.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canada locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. The full salary range for certain locations is listed below. For locations not listed below, the recruiter can share more details about compensation for the role in your location during the hiring process. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks. Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are eligible for paid time away as described below, subject to Cisco’s policies: + 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees + 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness determined by Cisco + Non-exempt employees** receive 16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees + Exempt employees participate in Cisco’s flexible vacation time off program, which has no defined limit on how much vacation time eligible employees may use (subject to availability and some business limitations) + 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next + Additional paid time away may be requested to deal with critical or emergency issues for family members + Optional 10 paid days per full calendar year to volunteer For non-sales roles, employees are also eligible to earn annual bonuses subject to Cisco’s policies. Employees on sales plans earn performance-based incentive pay on top of their base salary, which is split between quota and non-quota components, subject to the applicable Cisco plan. For quota-based incentive pay, Cisco typically pays as follows: + .75% of incentive target for each 1% of revenue attainment up to 50% of quota; + 1.5% of incentive target for each 1% of attainment between 50% and 75%; + 1% of incentive target for each 1% of attainment between 75% and 100%; and + Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap on incentive compensation. For non-quota-based sales performance elements such as strategic sales objectives, Cisco may pay 0% up to 125% of target. Cisco sales plans do not have a minimum threshold of performance for sales incentive compensation to be paid. The applicable full salary ranges for this position, by specific state, are listed below: New York City Metro Area: $142,100.00 - $217,900.00 Non-Metro New York state & Washington state: $127,200.00 - $192,600.00 * For quota-based sales roles on Cisco’s sales plan, the ranges provided in this posting include base pay and sales target incentive compensation combined. ** Employees in Illinois, whether exempt or non-exempt, will participate in a unique time off program to meet local requirements. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.