Flight and Ambulance Charter Service Coordinator

Job Description:

The Intermountain Health Global Air Ambulance Coordinator manages the end-to-end coordination of domestic and international critical care medical transport missions. Maintain regulatory compliance, documentation, and real-time updates while delivering excellent customer service in high-pressure, high-stakes transport. This role works directly with industry partners, hospitals, pilots, aviation administration, system administration and medical flight crews to deliver safe, regulatory compliance, and exceptional transport coordination. The coordinator owns each mission from initial intake and quoting through execution and follow-up, ensuring seamless communication, operational accuracy, and an exceptional safety.

Essential Functions

• Exceptional customer service
• Verbal and written communications
• Critical thinking and real-time problem-solving
• Ability to manage multiple high-priority tasks simultaneously
• Attention to detail and operational accuracy
• Team collaboration and cross-functional coordination
• Adaptability and ability to perform under pressure
• Understand Aviation terms and language
• Basic Medical Terminology

Minimum Qualifications:

• Three (3)+ years of experience in aviation or healthcare operations, charter coordination, dispatch, or operational control
• Working knowledge of aviation processes and terminology
• Strong communication and customer service skills in a fast-paced environment
• Proficiency with standard computer systems and ability to learn internal platforms
• Ability to work variable shifts, including nights, weekends, and on-call rotations

Preferred Qualifications:

• Experience in private aviation charter coordination or air ambulance operations
• International trip planning experience (permits, customs, and global logistics)
• Knowledge of healthcare or medical transport workflows
• Understanding of aviation or healthcare processes

Physical Requirements:

• Ability to sit or work at a workstation for extended periods while monitoring multiple communication channels

• Ongoing needs for employee to see, read information, labels, documents, monitors, identify equipment and suppliers, and be able to assess customer needs.
• Frequent communication via phone, email, and messaging platforms
• Ability to read, interpret, and analyze detailed operational and logistical information
• Capability to respond quickly and effectively in a time-sensitive, high-demand environment

Location:

Valley Center Tower

Work City:

Murray

Work State:

Utah

Scheduled Weekly Hours:

40

The hourly range for this position is listed below. Actual hourly rate dependent upon experience. 

$22.98 - $35.00

We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.

Learn more about our comprehensive benefits package here.

Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

At Intermountain Health, we use the artificial intelligence ("AI") platform, HiredScore to improve your job application experience. HiredScore helps match your skills and experiences to the best jobs for you. While HiredScore assists in reviewing applications, all final decisions are made by Intermountain personnel to ensure fairness. We protect your privacy and follow strict data protection rules. Your information is safe and used only for recruitment. Thank you for considering a career with us and experiencing our AI-enhanced recruitment process.

All positions subject to close without notice.