Data Center Technician (DCT) Manager

Data Center Technician (DCT) Manager | Microsoft Careers Skip to main content Microsoft Careers Careers Careers Search Search jobs Sign in Single PositionView All JobsData Center Technician (DCT) ManagerIreland, Dublin, DublinApply nowAdd to cartFind out how well you match with this jobUpload your resumeJob descriptionCompany and benefitsJob number200041012Date postedJul 17, 2026Work siteFully on-siteTravelLess than 25%ProfessionData CenterDisciplineData Center TechniciansRole typePeople ManagerEmployment typeFull-TimeOverviewAs a Microsoft Data Center Technician (DCT) Manager, you will lead a team of technicians, providing expert guidance on performing hardware deployments, diagnostics on equipment, and hardware decommissions. You will support technician performance, prioritizing technician tasks while monitoring Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).  This opportunity will allow you to model leadership principles, provide training to technicians, and accelerate your career growth in the process.Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I DCT Manager, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development of all employees and offers training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training and events, and professional certifications.Our infrastructure is comprised of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.ResponsibilitiesLead and develop a high-performing team by fostering a culture of accountability, collaboration, inclusion, and continuous improvement.Drive operational excellence by ensuring data center service quality, compliance, and adherence to established policies, procedures, and service level expectations.Oversee technician training, deployment/ decomissioning activities, and quality assurance processes to ensure successful execution of critical data center operations.Act as an escalation point for operational issues, coordinating resolution efforts and communicating process updates and changes with cross-functional stakeholders.Manage team priorities and resources, leading operational reviews and adjusting workloads to support changing business needs.Champion a strong safety culture by ensuring compliance with safety standards, promoting proactive risk management, and maintaining a safe working environment for employees and vendors.Qualifications Required QualificationsHigh school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND experience supporting IT equipment or related technology or related experience working with technical teams.Experience directing, supervising, or managing others.Background Check Requirements: Ability to meet Microsoft, customer and/or...