Tehnology Support III
As a Technology Support III in Commercial & Investment Bank, you will be responsible for ensuring the reliability, security, high availability and scalability of critical CIB Digital Enablement production applications, with a particular focus on robust Identity and Access Management (IAM) and cloud infrastructure leveraging AWS and Kubernetes. The ideal candidate will drive best practices, foster cross-functional collaboration, and champion continuous improvement in production management processes. You will play a key role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.
Job Responsibilities
- Oversee the end-to-end management of production and UAT environments, ensuring high availability, resiliency, reliability, performance, and security.
- Execute policies and procedures that ensure operational stability and availability
- Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools.
- Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
- Drive incident, problem, and change management in support of full stack technology systems, applications, or infrastructure
- Participate the design, deployment, and optimization of AWS-based infrastructure, leveraging cloud-native solutions for scalability and resilience.
- Investigate and resolve data-related incidents, including quality issues, performance problems, and connectivity failures.
- Perform root cause analysis on production issues and implement preventive measures to reduce future occurrences.
- Collaborate with development teams to troubleshoot complex data pipeline issues and system anomalies.
- Collaborate with engineering, product, security, and business teams to align production management initiatives with organizational goals.
- Analyze large datasets to identify patterns, anomalies, and potential data quality concerns, executing validation and reconciliation procedures.
- Interface with business users, traders, and analysts to understand data requirements, optimize data feeds, and resolve issues.
- Understand service level indicators and utilizes service level objectives to proactively resolve issues before they impact customers
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
- Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
- In-depth knowledge of monitoring and observability tools such as Geneos, Dynatrace, Grafana, and Splunk, including configuration, integration, and analysis of application and infrastructure metrics.
- Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework
- Understanding of Identity and Access Management (IAM), ForgeRock and Ping Identity ,OAuth, OIDC Exposure, including policy design, implementation, and audit. Mobility FIDO2 exposure.
- Understanding of AWS services (EC2, IAM, S3, Lambda, CloudFormation, etc.), architecture, and security best practices.
- Familiarity with container and container orchestration such as ECS, Kubernetes, Docker and Cloud Foundry.
- Proficient in at least one programming language such as Python, Java/Spring Boot.
- Excellent communication, and stakeholder management skills.
- Familiarity with Unix/Linux operating systems and shell scripting
- Demonstrated success in leading large-scale, complex production environments in a fast-paced organization.
- Fluent in English
Preferred qualifications, capabilities, and skills
- Working knowledge in one or more general purpose programming languages and/or automation scripting
- Practical experience with public cloud
- Experience with other database technologies (Oracle, PostgreSQL)
- Knowledge of financial markets and trading systems
- Familiarity with data visualization tools and statistical analysis
- Experience with version control systems (Git) and agile development methodologies
- Understanding of network protocols and system architecture concepts
- Relevant AWS certifications (e.g., AWS Certified Solutions Architect, AWS Certified Security – Specialty).