Trainer French & English

Job Title:

Trainer French & English

Job Description

Experience the power of a game-changing career

Are you looking for what’s next? We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year.

Inspire Learning. Empower Talent. Shape Success.

Are you a passionate trainer with exceptional French and English language skills, a talent for engaging audiences, and a drive to help people reach their full potential?

We are looking for a highly motivated Trainer – French & English to join our dynamic learning and development team. In this role, you will play a key part in shaping employee success by delivering impactful training programs, building capabilities, and ensuring learners are fully prepared to excel in a fast-paced customer-focused environment.

If you thrive on developing people, enjoy facilitating interactive learning experiences, and are passionate about continuous improvement, we'd love to hear from you.

Your Mission

As a Trainer – French & English, you will be responsible for delivering engaging and effective training programs that equip employees with the skills, knowledge, and confidence needed to succeed.

You will act as a learning expert and trusted partner to operations, supporting employee development from onboarding through production readiness while continuously enhancing training effectiveness and learner performance.

Key Responsibilities

Training Delivery & Learning Excellence

• Facilitate engaging classroom and virtual training sessions in both French and English.

• Monitor learner progress throughout the training lifecycle and provide constructive coaching and developmental feedback.

• Deliver onboarding, product, process, and soft-skills training programs.

• Utilize innovative facilitation techniques, adult learning principles, and interactive learning methodologies.

• Ensure training sessions are engaging, effective, and aligned with business objectives.

• Prepare and present learning materials through instructor-led sessions, demonstrations, workshops, and practical activities.

Performance Coaching & Learner Development

• Assess learner readiness and provide recommendations for successful transition into production environments.

• Identify performance gaps and deliver targeted coaching interventions.

• Support employees in developing communication, problem-solving, customer experience, and operational skills.

• Foster a positive and motivating learning environment that encourages growth and confidence.

Operational Partnership & Business Support

• Collaborate closely with Operations teams to ensure a seamless transition from training to production.

• Maintain up-to-date knowledge of products, services, systems, and processes.

• Participate in client meetings, calibration sessions, and operational reviews when required.

• Ensure training content remains relevant, accurate, and aligned with business needs.

Training Design & Continuous Improvement

• Support the development, enhancement, and maintenance of training materials and learning resources.

• Contribute to the creation of instructor guides, job aids, e-learning modules, and other training content.

• Gather and analyze learner feedback through surveys, interviews, assessments, and focus groups.

• Recommend curriculum and content improvements based on business requirements and training needs analysis.

• Drive continuous improvement initiatives aimed at increasing training effectiveness and learner performance.

Stakeholder Collaboration

• Build strong partnerships with operational leaders, quality teams, subject matter experts, and other key stakeholders.

• Maintain effective and consistent communication across teams and functions.

• Act as a trusted advisor on learning and development best practices.

• Support organizational change initiatives through effective training and communication strategies.

Learning Culture & Knowledge Management

• Promote a culture of continuous learning and development.

• Stay informed about process updates, policy changes, system enhancements, and product releases.

• Share knowledge and best practices across teams.

• Contribute to the ongoing development of organizational training standards and learning excellence.

What You Bring

Experience & Qualifications

• Bachelor's degree or equivalent professional experience.

• 2–4 years of experience in training, learning & development, coaching, or a related field.

• Experience delivering training in customer service, operations, BPO, or contact center environments is considered a strong advantage.

• Solid understanding of adult learning methodologies and modern training techniques.

• Experience collaborating with cross-functional teams and operational stakeholders.

Language Requirements

• French – C1 level or higher (mandatory) with the ability to facilitate training sessions confidently and professionally.

• English – C1 level or higher (mandatory) for effective communication in a multicultural and international environment.

Skills & Competencies

• Outstanding presentation and facilitation skills.

• Strong coaching, mentoring, and feedback delivery capabilities.

• Excellent verbal and written communication skills.

• Strong organizational and time-management abilities.

• Ability to manage multiple priorities and adapt to changing business needs.

• Analytical mindset with the ability to assess training effectiveness and identify improvement opportunities.

• High attention to detail and commitment to quality.

• Strong stakeholder management and relationship-building skills.

• Proficiency in Microsoft Office applications.

• Positive, proactive, and results-driven attitude.

Why Join Us?

• Make a tangible impact on employee growth and business success.

• Deliver learning experiences that shape careers and drive performance.

• Work in a collaborative, diverse, and international environment.

• Contribute to exciting learning transformation and capability-building initiatives.

• Develop your expertise through continuous learning and professional development opportunities.

• Be part of a culture that values innovation, inclusion, and excellence.

Ready to Inspire the Next Generation of Talent?

If you are a passionate learning professional who enjoys empowering others, driving performance, and creating engaging learning experiences, we encourage you to apply and become part of our journey toward learning excellence.

Career Growth & Personal Development

At Concentrix, we believe that growth starts from within. We provide the training, tools, and support you need to advance your career and achieve your professional goals.

With access to industry-leading learning resources, leadership development programs, and internal career opportunities, you'll have everything you need to build a rewarding future while making a meaningful impact every day.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties, and qualifications required.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

Location:

ROU Bucharest - 63-69 Dr. Iacob Felix Street

Language Requirements:

English (Required), French (Required)

Time Type:

Full time