German Speaking Customer Support Advisor

Quinyx·Battery (Consider)
Stockholm, SwedenCustomer Support, AdvisorPosted Jul 3, 2026
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This website uses cookies to ensure you get the best experience. Quinyx and our selected partners use cookies and similar technologies (together “cookies”) that are necessary to present this website, and to ensure you get the best experience of it. If you consent to it, we will also use cookies for analytics and marketing purposes. See our Cookie Policy to read more about the cookies we set. You can withdraw and manage your consent at any time, by clicking “Manage cookies” at the bottom of each website page. Accept all cookies Decline all non-necessary cookies Cookie preferences Select which cookies you accept On this site, we always set cookies that are strictly necessary, meaning they are necessary for the site to function properly. If you consent to it, we will also set other types of cookies. You can provide or withdraw your consent to the different types of cookies using the toggles below. You can change or withdraw your consent at any time, by clicking the link “Manage Cookies”, which is always available at the bottom of the site. To learn more about what the different types of cookies do, how your data is used when they are set etc, see our Cookie Policy. Strictly necessary These cookies are necessary to make the site work properly, and are always set when you visit the site. Vendors Teamtailor Analytics These cookies collect information to help us understand how the site is being used. Vendors Teamtailor Marketing These cookies are used to make advertising messages more relevant to you. In some cases, they also deliver additional functions on the site. Vendors Youtube Accept these cookies Decline all non-necessary cookies Skip to main content Career menu Employee Log in as employee Candidate Log in to Connect Homepage quinyx.com Share page Facebook X LinkedIn Mail Customer Support · Stockholm · Hybrid German Speaking Customer Support Advisor What if troubleshooting hard problems was the best part of your day? Join our support team - you won't be figuring it out alone! Apply for this job 🎯 About the roleOur First Line Customer Support team is the first point of contact when our customers hit a wall. You'll own their technical issues from the first message to the final fix - some solved in an afternoon, others requiring weeks of digging. You'll sit within our largest support hub in Stockholm, working alongside colleagues across Denmark, Finland, the Netherlands, the US and Australia.This isn't a scripted, ticket-closing role. Quinyx is a complex system, so the satisfaction here comes from investigating issues properly, understanding the customer’s setup, and explaining the solution clearly, not just following a script.We'd like our new colleague to be in the office a minimum of two days per week.📝 What you’ll doOwning incoming support cases end-to-end via email and phone, from first response through to resolution. Some cases are solved quickly, while others require deeper investigation and follow-upInvestigating customer issues by understanding their setup, reproducing problems where possible, and identifying the right next stepEscalating the right things to the right people - looping in developers, CSMs or implementation when needed, while staying close to the customer and keeping communication movingBalancing a live caseload of new and ongoing tickets, prioritising what needs attention todayCommunicating fluently in German and English, in writing and by phone or video callFeeding back what you learn from customers to help us keep improving the product✅ What we’re looking forFluency in German and English, spoken and writtenSome experience in customer support, technical support, customer service or a similar...

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