German Speaking Customer Support Advisor
Quinyx·Battery (Consider)
Stockholm, SwedenCustomer Support, AdvisorPosted Jul 3, 2026
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Customer Support
·
Stockholm
·
Hybrid
German Speaking Customer Support Advisor
What if troubleshooting hard problems was the best part of your day? Join our support team - you won't be figuring it out alone!
Apply for this job
🎯 About the roleOur First Line Customer Support team is the first point of contact when our customers hit a wall. You'll own their technical issues from the first message to the final fix - some solved in an afternoon, others requiring weeks of digging. You'll sit within our largest support hub in Stockholm, working alongside colleagues across Denmark, Finland, the Netherlands, the US and Australia.This isn't a scripted, ticket-closing role. Quinyx is a complex system, so the satisfaction here comes from investigating issues properly, understanding the customer’s setup, and explaining the solution clearly, not just following a script.We'd like our new colleague to be in the office a minimum of two days per week.📝 What you’ll doOwning incoming support cases end-to-end via email and phone, from first response through to resolution. Some cases are solved quickly, while others require deeper investigation and follow-upInvestigating customer issues by understanding their setup, reproducing problems where possible, and identifying the right next stepEscalating the right things to the right people - looping in developers, CSMs or implementation when needed, while staying close to the customer and keeping communication movingBalancing a live caseload of new and ongoing tickets, prioritising what needs attention todayCommunicating fluently in German and English, in writing and by phone or video callFeeding back what you learn from customers to help us keep improving the product✅ What we’re looking forFluency in German and English, spoken and writtenSome experience in customer support, technical support, customer service or a similar...