Operations Control QA Analyst II
Work Location:
Toronto, Ontario, CanadaHours:
37.5Line of Business:
TD WealthPay Details:
$59,500 - $84,000 CADTD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
Job Description:
We are looking for an Analyst, Reconciliations and Reporting to support the oversight, administration, and reconciliation of approximately 3,000 accounts across multiple books of record. In this role, you will help ensure the accuracy, integrity, and timely certification of reconciliation activities while supporting system administration, audit readiness, and key operational processes across TD Asset Management.
This is a great opportunity for an analytical, detail-oriented professional who enjoys solving complex operational issues, improving processes, and using data to drive better business outcomes. The successful candidate will work closely with partners across Technology, Operations, Business Architecture, Wealth business lines, and external vendors to identify root causes, strengthen controls, and support continuous improvement initiatives.
Job Responsibilities
Manage and support complex reconciliations as part of the month-end certification process, including break investigation, assignment, reporting, escalation, tracking, and resolution.
Analyze reconciliation controls and operational processes to identify gaps, recurring issues, data quality concerns, source file errors, and opportunities for remediation.
Conduct root cause analysis and recommend practical, risk-based solutions to strengthen controls, improve service levels, and reduce recurring breaks.
Support continuous improvement initiatives across reconciliation, investigation, reporting, and operational workflows.
Partner with Technology, Business Architecture, Operations, Wealth business lines, vendors, and other stakeholders to resolve issues and implement sustainable process improvements.
Develop metrics, reporting, dashboards, scorecards, and data visualizations to communicate reconciliation trends, impacts, risks, and recommendations.
Provide analytical and business analysis support to help inform decisions, resolve complex business problems, and identify opportunities to improve business value.
Process transactions accurately and within established guidelines, procedures, service level agreements, internal policies, and regulatory requirements.
Respond to customer, partner, and vendor inquiries in a timely and professional manner, escalating operational, service, or risk issues as appropriate.
Support audits, controls, reporting, research, presentations, and communications for management and broader stakeholder audiences.
Act as a subject matter expert or project/workstream lead for small-scale initiatives, as required.
Contribute to a positive team culture by sharing knowledge, supporting cross-training, assisting colleagues, and maintaining strong communication on priorities, risks, and progress.
Promote a strong culture of risk management, confidentiality, quality, innovation, and continuous improvement.
Job Requirements
3–5 years of related experience in financial services, Wealth operations, reconciliations, reporting, controls, or a similar operational environment.
Strong understanding of Wealth business processes, operational functions, applications, and books of record.
Proven analytical and problem-solving skills, with the ability to interpret data, investigate issues, identify root causes, and recommend effective solutions.
Ability to manage competing priorities, work effectively in a fast-paced environment, and meet service, productivity, and SLA expectations.
Strong written, verbal, and presentation skills, with the ability to communicate complex information clearly and concisely to a range of stakeholders.
Advanced Excel skills; experience with Tableau or other reporting/data visualization tools is an asset.
Experience supporting audits, regulatory requirements, controls, or risk management activities is an asset.
Strong relationship management and collaboration skills, with the ability to work effectively with internal and external partners.
Experience supporting process improvement, process mapping, automation, metrics development, or technology-enabled change is an asset.
Who We Are:
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.
Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more
Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
Colleague Development
If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.
If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.
We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.
Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.
Interview Process
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
Language Requirement (Quebec only):
Sans Objet