At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.  We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Job Description

Shape your future – and ours

At U.S. Bank, we're committed to helping our customers and businesses thrive through expertise, innovation, and operational excellence. We're seeking an experienced Operations Manager to lead a critical function within our Global Trade and Standby Services (GTSS) organization.

This role oversees the Document Examination (DOC EXAM) team within Trade Finance, ensuring the accurate review and processing of documents associated with international letters of credit. As a leader, you'll drive operational performance, build a strong team culture, and partner across the business to deliver exceptional service while maintaining compliance with international trade standards.

What You'll Do

As an Operations Manager, you will:

• Lead a team of approximately 10–12 document examination specialists responsible for reviewing trade finance documents against letters of credit.

• Co-manage a broader organization of 25–30 employees alongside peer leaders while ensuring consistency and operational effectiveness across the function.

• Drive service quality, productivity, risk management, and regulatory compliance within a complex operational environment.

• Coach, develop, and motivate employees by setting clear expectations, providing ongoing feedback, and fostering accountability and professional growth.

• Collaborate with internal partners to improve operational processes, enhance efficiencies, and support strategic business initiatives.

• Serve as a key leader and subject matter resource within the Trade Finance organization, helping shape long-term operational success.

Why This Role Is Exciting

• Lead a highly specialized team that plays an essential role in global trade transactions.

• Join a collaborative leadership group responsible for shaping the future of the Document Examination function.

• Influence operational strategy, process improvements, and employee development within a critical business area.

• Work with industry professionals in a complex and rewarding trade finance environment.

• Opportunity to make a long-term impact while building a meaningful career with U.S. Bank.

Location & Schedule

• Hybrid 3+ days in Charlotte

• Monday - Friday 8am - 5pm local time

What We're Looking For

The ideal candidate is a strategic, people-focused operations leader who combines trade finance expertise with a strong record of team leadership.

Basic Qualifications

• Bachelor’s degree, or equivalent work experience

• Typically eight or more years of relevant experience

• Prior experience leading and developing teams in an operations environment

Preferred Skills/Experience

• Experience in Trade Finance, including knowledge of Letters of Credit and document examination processes.

• Understanding of international trade standards and operational risk considerations.

• Demonstrated success managing complex operations and multiple priorities simultaneously.

• Strong leadership, organizational, and project management capabilities.

• Ability to think strategically while driving day-to-day execution and operational excellence.

Location Expectations

This role requires working from a U.S. Bank location three (3) or more days per week.

If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.

Benefits: 

Our approach to benefits and total rewards considers our team members’ whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security and give you peace of mind. Our benefits include the following:

• Healthcare (medical, dental, vision)

• Basic term and optional term life insurance

• Short-term and long-term disability

• Pregnancy disability and parental leave

• 401(k) and employer-funded retirement plan

• Paid vacation (from two to five weeks depending on salary grade and tenure)

• Up to 11 paid holiday opportunities

• Adoption assistance

• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

Review our full benefits available by employment status here.

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

E-Verify

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.

The salary range reflects figures based on the primary location, which is listed first. The actual range for the role may differ based on the location of the role. In addition to salary, U.S. Bank offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase 401(k) contribution and pension (all benefits are subject to eligibility requirements). Pay Range: $111,605.00 - $131,300.00

U.S. Bank will consider qualified applicants with arrest or conviction records for employment. U.S. Bank conducts background checks consistent with applicable local laws, including the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act as well as the San Francisco Fair Chance Ordinance. U.S. Bank is subject to, and conducts background checks consistent with the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA). In addition, certain positions may also be subject to the requirements of FINRA, NMLS registration, Reg Z, Reg G, OFAC, the NFA, the FCPA, the Bank Secrecy Act, the SAFE Act, and/or federal guidelines applicable to an agreement, such as those related to ethics, safety, or operational procedures.

Applicants must be able to comply with U.S. Bank policies and procedures including the Code of Ethics and Business Conduct and related workplace conduct and safety policies.

Posting may be closed earlier due to high volume of applicants.