Technical Service Engineer - 1 year Contract

JOB DESCRIPTION – Technical Service Engineer (1-Year Contract) 
 

ESSENTIAL DUTIES AND RESPONSIBILITIES
 

Equipment Maintenance and Repair: Execute depot repairs and iNet SaaS exchanges for gas detection systems, ensuring strict compliance with product specifications. 
 

On-Site Services and Equipment Commissioning: Conduct on-site surveys, training, demonstrations, and commissioning of portable gas detection equipment. This includes sensor calibration, docking station installation, and other connected safety implementations. 

Cross-Department Collaboration: Work closely with Sales, Customer Service, and CSRM departments to align on customer needs, escalate critical issues, and drive their resolution. 

Process Optimization and Implementation: Implement and optimize customer onboarding, training, and support processes in line with global standards and regional requirements. 

Sales Opportunity Identification: Identify and act upon upsell and cross-sell opportunities through in-depth customer engagement and value-based conversations. 

Company Representation: Represent Industrial Scientific at industry events, trade shows, and customer visits to strengthen customer relationships and enhance brand presence. 

EDUCATIONAL EXPERIENCE / WORK EXPERIENCE
 

Educational Background: A Polytechnic Diploma or Advanced Diploma in Engineering (e.g., Mechanical, Electrical, Mechatronics, Manufacturing) is strongly preferred. 
 

Alternative Qualifications: Candidates with ITE or other technical certifications may also be considered if they have strong relevant experience. A bachelor’s degree in a related technical field is advantageous but not mandatory. 

Work Experience: A minimum of 2–3 years of hands-on experience in service, repair, technical support, production, or field service roles is required, with preference given to those with experience in an industrial or high-tech/hardware/portable device environment. 

Technical Skills: Familiarity with ERP systems, technical documentation, and root cause analysis tools is essential. Certifications in Lean, Six Sigma, or related continuous improvement methodologies are a plus. Prior experience in customer interaction or on-site service work is also an advantage.

This position will be assigned or seconded to Industrial Scientific Corporation Pte Ltd (“ISC”) and the position will be reporting to Manager for Application Engineering Manager, APAC of ISC during the contractual period.