Employee Help Product Associate

Join our collaborative environment, where you'll contribute to our strategy and make an impact on product success. Grow your skills, participate in product planning, and define user workflows while working alongside experienced product managers. Don't miss this opportunity to be part of a dynamic team and promote innovation in employee experiences.

As a Product Associate in the Global Employee Help Product organization, you are an integral part of the team that innovates new product offerings and supports the end-to-end product life cycle. We are looking for a motivated, detail-oriented contributor to help design and deliver digital-led employee experiences through the ServiceNow platform.

In this role, you will partner with Product Managers and cross-functional teams (including Technology and Servicing) to help deliver critical employee experiences, You will assist with translating product strategy into clear requirements and day-to-day execution—supporting discovery activities, documenting user needs, coordinating dependencies, and contributing to high-quality delivery. As a valued member of the team, you have the opportunity to learn and grow in a dynamic and fast-paced environment, making a tangible impact on our products and customer experiences.
 

Job responsibilities

• Supports the development of our product strategy and roadmap
• Collects and analyzes metrics on product performance to inform decision-making
• Contributes to solution discovery through collaboration with cross-functional teams to identify potential solutions that address user needs and align with business goals 
• Participates in product planning sessions, contributes ideas and insights, and assists in the execution of product initiatives, ensuring timely and successful product launches
• Collaborates with the product manager to engage stakeholders and define user workflows, requirements, stories, and customer value
• Utilize knowledge of ServiceNow platform and utilize architects to optimize Employee Help solutions, staying knowledgeable on new features and best practices

 Required qualifications, capabilities, and skills

• 2+ years of experience or equivalent expertise in product management, project management, or a relevant domain area
• Foundational understanding of the product development life cycle (discovery, requirements, delivery, and release) and comfort working with data/metrics to inform decisions
• Demonstrated ability to support product activities such as research/discovery, documenting requirements, coordinating delivery tasks, and tracking outcomes
• Strong cross-functional collaboration skills; able to build effective working relationships with product, technology, and servicing partners
• Strong attention-to-detail with an eagerness to learn in a fast-paced environment

 Preferred qualifications, capabilities, and skills

• Familiar with Oracle Human Capital Management (HCM)
• Familiarity with ServiceNow and/or HR service delivery concepts (e.g., Life Cycle Events, Enterprise Onboarding, Employee Journey Management) is a plus