Company Details
Berkley Luxury GroupBerkley Luxury Group is an operating unit of W.R. Berkley Corporation, one of America’s largest commercial lines writers in the United States. At Berkley Luxury Group we offer tailored, all-inclusive insurance solutions for premium real estate and hospitality.We are a team of seasoned underwriting and claim professionals, well versed in the nuances of our product niches. Our specialized expertise has enabled us to maintain a stable approach to the market for over 40 years. We uphold a standard of prompt and fair settlement of claims, and endeavor to treat our insureds and brokers in a partnership like manner. We also have the ability to provide an array of value-added consultative risk management services designed to assist our customers in managing risk. At Berkley Luxury Group, we have a shared vision to be the best in what we do, as evidenced by our reputation amongst our customers and competitors.
The Company is an equal employment opportunity employer.
Responsibilities
Berkley Luxury Group is seeking a Manager of Operations and Efficiency to lead and optimize Berkley Luxury Group’s operations team in support of underwriting and claims. This role will be located in our Parsippany NJ headquarters.
This role oversees day-to-day operational execution, manages team performance and development, and drives workflow improvement, service quality, scalability, and expense discipline across the policy and claims lifecycle while partnering with business and technology leaders to enhance operating effectiveness and automation.
• Lead support functions, including claims assistants, underwriting technicians, and both offshore and onshore consultants• Oversee execution of the full underwriting operations lifecycle, including submission intake, clearance, rating new and renewal, policy issuance, endorsements, BORs, and loss control processing• Identify and implement uses of AI and automation to increase efficiency across underwriting and claims operations• Own end-to-end workflow efficiency from submission through the policy lifecycle and into claims support• Support the claims function through administration and processing activities, ensuring alignment between underwriting and claims workflows• Establish and manage operational KPIs, including turnaround times, accuracy, productivity, SLA adherence, and expense efficiency• Identify and implement process improvements to increase speed, consistency, and scalability across all operational teams• Explore and implement AI-enabled solutions to drive efficiency, scalability, and improved operational outcomes• Manage capacity planning and workload allocation across internal, onshore, and offshore resources• Own operational vendor performance and relationships for outsourced partners, including quality, cost, and service delivery• Ensure data quality, consistency, and integrity across all operational processes• Partner with IT and business leaders to prioritize system enhancements and drive automation of operational workflows• Build a scalable operating model that supports business growth without proportional increases in expense• Deliver a consistent, high-quality service experience to underwriting and claims teams and brokers• Manage, coach, and develop the team to drive strong performance and professional growth
Qualifications
• 5 to 7 or more years of experience in insurance operations, underwriting support, claims operations, or a related function, including leadership responsibility• Demonstrated ability to lead, coach, and develop operational teams while managing performance, capacity, and workflow• Proven track record of improving operational efficiency, quality, and scalability through process redesign, automation, and optimization of workflows using BPO, technology, and AI-enabled solutions• Strong knowledge of underwriting and claims support processes, operational controls, and service delivery expectations• Experience developing and monitoring KPIs, service levels, productivity measures, and expense discipline• Ability to partner effectively across business and technology teams to drive workflow enhancements and operating improvements• Strong analytical, organizational, communication, and problem-solving skills• Experience with vendor management and outsourced service models preferred• Ability to operate effectively across all departments in the organization, manage multiple priorities, and travel as needed
Education Requirement
• Bachelor’s degree in business, insurance, operations management, finance, or a related field required• Relevant insurance or operational excellence designation preferred